Bilingual Customer Service Representative supporting English - and French - speaking advisors and clients across Canada. Processing mutual - fund transactions and resolving complex operations cases for Sun Life.
About the role
- Trainer at Beneva, an insurance and financial-services organization, designing and delivering employee training. Supporting onboarding, skills development, and adoption of new practices and technologies.
Responsibilities
- Analyze training and skills-development needs across teams
- Identify the knowledge, skills, and behaviors to be developed and define the corresponding learning objectives
- Gather, structure, and organize the information required to design training activities
- Determine appropriate instructional approaches, including classroom training, self-directed learning, coaching, virtual training, and online learning
- Design, develop, and update learning activities, training materials, and assessment tools
- Draft and maintain up-to-date training documentation and reference tools
- Plan, prepare, and facilitate training activities
- Assess learning, measure achievement of objectives, and provide constructive feedback
- Contribute to the onboarding, integration, and development of new employees
- Support team members in maintaining and developing their skills
- Participate in the assessment of new employees and make recommendations to managers
- Provide support and follow-up during learning and onboarding periods
- Organize training sessions, adapt content for different audiences, and coordinate delivery schedules
- Ensure training content and tools are kept up to date and properly managed
- Ensure training records comply with legal and organizational requirements
- Act as a change agent to promote the adoption of new practices, processes, or technologies
- Participate in the implementation, evaluation, and continuous improvement of training tools and systems
- Contribute to projects, committees, and initiatives related to skills development and organizational learning
- Collaborate with the Director of Communications, Contracts and Training, as well as relevant business partners
Requirements
- College diploma
- Experience designing, facilitating, or coordinating training programs
- Comfortable using technology tools and collaboration and learning platforms, including Microsoft 365, PowerPoint, Teams, Webex, or equivalent tools
- Excellent command of spoken and written French
- Working knowledge of English to interact with English-speaking colleagues, partners, clients, or suppliers, or to use certain workplace tools
- A résumé and cover letter must be submitted to complete your application
Benefits
- Permanent position
- Full-time employment
- Equal opportunity employer
- Interviews and practical exercises or case studies may be part of the selection process
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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