Trainer at Beneva, an insurance and financial - services organization, designing and delivering employee training. Supporting onboarding, skills development, and adoption of new practices and technologies.
About the role
- Agent du service client soutenant les utilisateurs des modules CMS et LMS de SafeContractor, la suite logicielle de Veriforce. Réponse aux demandes, soutien technique de première ligne et collaboration interéquipes.
Responsibilities
- Respond to incoming calls, emails, and tickets from SafeContractor users, particularly regarding the CMS and LMS modules.
- Analyze requests and assist users with the various modules in the software suite.
- Process requests submitted through ODOO and ensure thorough follow-up.
- Provide first-line technical support to users.
- Guide contractors through their online training and answer their questions.
- Explain the process users must follow to comply with the requirements of a contracting client.
- Address the needs of internal teams, including Accounting, Information Technology, and other relevant departments.
- Collaborate with the IT team to analyze new features and resolve technical issues.
- Handle urgent calls during business hours, particularly those related to the AT module and gatehouse connections.
- Support Customer Service team members and answer their questions as needed.
- Contribute to the onboarding and support of new team members.
- Participate in weekly department meetings and cross-functional meetings.
- Contribute to achieving department objectives based on established performance indicators.
- Perform any other related customer service duties.
Requirements
- High school diploma required.
- Excellent command of French and English, both spoken and written; proficiency in a third language is an asset.
- At least six months of customer service experience.
- Comfortable using computer tools and able to learn new software quickly.
- Excellent verbal and written communication skills.
- Passion for customer service and a commitment to providing a positive experience.
- Patience, active listening skills, and a problem-solving approach.
- Ability to work quickly, independently, and in an organized manner.
- Strong ability to manage stress, priorities, and a high volume of requests.
- Reliable, punctual, and dependable.
- Team player with the ability to collaborate across multiple departments.
- Adaptable and open to change.
Benefits
- Comprehensive mental health and well-being support
- Vacation starting at three weeks
- Wellness days and an annual volunteer day
- Comprehensive medical and dental coverage
- Company closure at year-end
- LinkedIn Learning license for skills development and professional growth
- Application response within 15 business days
- Interview process including an initial exploratory call with the recruiter, a first interview via Microsoft Teams, and an additional interview likely conducted in person
- Recruitment process accommodations available upon request
Job title
Job type
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