About the role

Senior Project Manager leading enterprise ERP implementations for Zip’s AI procurement platform. Managing governance, integrations, testing, cutover, executive alignment, and post-launch Hypercare.

Responsibilities

Lead large-scale, enterprise-wide implementation projects from end to end
Oversee the full implementation lifecycle from Planning and Design through Configuration, Testing, Launch, and Hypercare
Establish, maintain, and track project plans, schedules, critical paths, and RAID logs
Coordinate customer champions, system administrators, business leads, and third-party implementation partners
Facilitate steering committee meetings and provide strategic status updates to project sponsors and executives
Manage technical validation, SSO/SCIM identity provider setups, and third-party or custom ERP integration dependencies
Define testing entry and exit criteria, oversee SIT, and support UAT
Create cutover plans, production readiness checklists, data cleanups, and production sync strategies
Lead post-launch Hypercare, monitor adoption, resolve deployment friction, and transition ownership to Customer Success

5+ years of experience leading enterprise-wide, ideally global, software deployments as a Project Manager, ERP Project Manager, or PMO Lead
Deep understanding of large-scale enterprise financial, ERP, or P2P system implementations
Experience with systems such as NetSuite, SAP, Workday, Oracle EBS, or Coupa
Proven experience with rigorous project management methodologies, corporate governance, change control, and risk mitigation
Exceptional client-facing communication and executive stakeholder management skills
Expertise managing SIT/UAT testing cycles, data migration planning, cutover coordination, and post-launch Hypercare stabilization
PMP, Prince2, or equivalent project management certification highly preferred
Ability to thrive in a fast-paced, scaling environment
Extreme attention to detail and proactive ownership mindset
Ability to work in the Toronto office 3 days per week