About the role

Administrative Assistant role supporting a government office in Edmonton. Responsibilities include front-line support, credential processing, data entry, and client assistance.

Responsibilities

Provide front-line support for phone and email inquiries from educators, operators, parents, and stakeholders. Assess and process Canadian and international educational credentials according to certification standards. Review documentation, maintain records, and manage client files. Enter and maintain data in internal information systems. Provide administrative support including document processing, scanning, correspondence, and data entry. Assist clients with forms, online applications, and document submissions. Liaise with educational institutions and external organizations to verify credentials.

Must Have: High School Diploma or GED, at least 2 years of administrative or similar experience, 2 years of experience formatting and proofing Word documents in a professional setting, 2 years of experience using Microsoft Outlook for email, tasks, and calendar management. Nice to Have: Post-secondary education in Office Administration or a related field, experience in customer service roles, experience related to childcare programs or licensing, experience using Childcare Licensing Portal or Child Care Information System.