Application Support Engineer in a hybrid role responsible for support of business - critical applications. Collaborating with clients and internal teams to resolve application issues and enhance system stability.
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Application Specialist – ServiceNow
Posted via LinkedIn Recruiter (not a company profile)
Posted 3 months ago
About the role
- Application Architect for ServiceNow platform, responsible for solution architecture, design standards, and governance across ITSM, ITOM, ITAM, and integrations. Hybrid role in Toronto.
Responsibilities
- Act as design authority for the ServiceNow platform, owning target architecture, reference models, and design standards across ITSM, ITOM (Discovery, Service Mapping, Event Management), ITAM (SAM/HAM), CMDB/CSDM, App Engine, and IntegrationHub. Lead solution architecture for initiatives including Incident, Problem, Change, and Request Management; Service Catalog and workflow standardization; CMDB strategy and CSDM alignment; Event, alert, and monitoring integrations. Review and govern demand intake and architecture touchpoints. Identify and assess automation candidates. Define architecture and design standards for ServiceNow Mobile App usage. Provide architectural guidance for AI-enabled and Copilot-style integrations. Define and govern integration patterns. Establish and enforce secure-by-design and privacy-by-design principles. Set development and configuration guardrails. Architect reliable and supportable operations. Provide architectural oversight to vendors and system integrators. Maintain architectural artifacts and decision records. Contribute to ServiceNow roadmap planning. Support audits and regulatory reviews.
Requirements
- Minimum 5+ years architecting or leading complex ServiceNow implementations across multiple modules (ITSM, ITOM, ITAM). Minimum 5+ years Deep expertise in CMDB, CSDM, Discovery, Service Mapping, and enterprise data governance. Minimum 5+ years Strong integration experience including REST/SOAP APIs, IntegrationHub, MID Server, event ingestion from monitoring tools, and identity integrations (SSO/SAML/OAuth). Minimum 5+ years Proficiency in ServiceNow development and configuration practices including JavaScript, Glide APIs, Flow Designer, ATF, update sets, source control, CI/CD, and performance optimization. Minimum 5+ years Strong stakeholder communication skills. Minimum 5+ years Experience designing or integrating ServiceNow Mobile App, Virtual Agent, AI-assisted workflows, or Copilot-style integrations within enterprise or public-sector environments considered an asset. Demonstrated experience working in large, complex, or public-sector environments with formal governance and audit requirements. ServiceNow certifications preferred: CSA, CAD, CIS-ITSM, CIS-ITOM; CTA or architect-level recognition considered an asset.
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