Fraud Operations Analyst needed for telecom fraud prevention. Remote, 2-4 years experience, SQL/Tableau a plus.
Responsibilities
Perform real-time and near-real-time account verification and fraud investigations; review customer interactions for social engineering, compliance violations, and security risks; manage account restrictions and security updates across multiple systems; investigate high-risk profiles and identify fraud patterns and potential fraud rings; respond to urgent fraud escalations and emerging threat activity; maintain strict PII, data security, and audit-trail requirements; stay current on emerging telecom fraud trends and security tools.
Requirements
2–4 years of experience in fraud operations, risk management, or corporate security; telecom/wireless fraud experience strongly preferred; knowledge of SIM swaps, port-out fraud, identity theft, subscription fraud, and credit muling; professional proficiency in English + Spanish OR English + French preferred; experience with SQL, Tableau/Looker, Actimize, ThreatMetrix, or similar tools is a strong asset; ability to work securely from home using VPN, MFA/2FA, and a clean workspace.
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