Staff Product Manager leading SaaS Manager strategy and enterprise platform modernization at cybersecurity company 1Password. Driving integrations, reliability, admin experiences, and responsible AI capabilities.
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Product Manager, Customer Journey
Posted via LinkedIn Recruiter (not a company profile)
Posted 4 hours ago
About the role
- Shape the strategy and roadmap for customer journeys at Xplore, focusing on digital channels. Drive measurable improvements in satisfaction, loyalty, and operational performance.
Responsibilities
- The Product Manager, Customer Journey will set strategic direction for customer-facing products including app, web, and agentic AI platforms. Responsibilities include strategic product planning, developing business cases, defining and tracking KPIs, managing stakeholders, defining the product roadmap, guiding product delivery, championing the voice of the customer, and ensuring trust, reliability, and compliance.
Requirements
- Proven experience as a Product Manager in digital services or large-scale consumer-facing environments. Strategic, analytical, customer-first mindset with focus on measurable outcomes. Early adoption of AI and data analytics. Strong track record in strategic product planning and analysis. Demonstrated ability to develop business cases and secure investment. Experience establishing and tracking KPIs. Ability to translate customer needs into product strategy. Experience shaping omnichannel digital customer journeys. Comfort in complex environments. Excellent stakeholder management and communication skills. Familiarity with agile delivery teams beneficial.
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Degree requirement
No Education Requirement
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