Business Insights Analyst analyzing TD Insurance claims data, trends, and KPIs for TD Insurance. Delivering actionable reporting and recommendations to operational, actuarial, and executive stakeholders.
LP
Senior Business Analyst
Posted via LinkedIn Recruiter (not a company profile)
Posted 5 months ago
About the role
- Senior Business Analyst with ServiceNow expertise for platform enhancements and operations. 12-month hybrid contract in Toronto at $90/hr.
Responsibilities
- Engage stakeholders to elicit and document business & system requirements. Lead requirements traceability and support UAT activities. Perform hands-on ServiceNow administration, configuration & enhancements. Collaborate with Product Owners, Engineers, and vendors. Support integrations (Workday, Azure, SailPoint). Drive solution design aligned to business goals. Support operational readiness, reporting, and platform improvements.
Requirements
- 5+ years in Business Analysis (enterprise environments). 3+ years supporting complex, cross-functional initiatives. Strong hands-on ServiceNow experience (MANDATORY). Ability to perform simple admin and configuration tasks (e.g., table updates, variable changes, workflow adjustments). Experience across ITSM modules, including HR, Facilities, and reporting features. Strong understanding of Agile delivery and stakeholder collaboration. ServiceNow certification is a nice to have.
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