IT Manager leading managed IT services, infrastructure, and technical teams for SysGen clients. Developing strategic technology plans, optimizing operations, and managing service delivery across Alberta and British Columbia.
LP
Senior Help Desk Analyst
Posted via LinkedIn Recruiter (not a company profile)
Posted 7 months ago
About the role
- Senior Help Desk Analyst providing front-line application support for public-facing systems. Remote contract role troubleshooting issues, managing access, and coordinating teams.
Responsibilities
- Provide front-line application support for public-facing department systems. Support external stakeholders by troubleshooting technical issues, managing user access, coordinating with business and technical teams, and ensuring high-quality service delivery across multiple applications.
Requirements
- Must have: 4+ years of experience in Application Help Desk support. Strong background in user identity verification & account management. Experience with Help Desk software and Microsoft Office Suite. Knowledge of Microsoft SharePoint (2005+) preferred. Bachelor’s degree or diploma in IT, Computer Science, Engineering, Math, or equivalent. Eligibility for Enhanced Security Clearance required.
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