Senior IT AI Architect/Designer needed for enterprise AI and CX transformation at Ontario government. Onsite in Toronto, contract until 2027.
Responsibilities
Lead enterprise AI and customer experience transformation initiatives, including designing and implementing AI/ML solutions, conversational AI, AI agents, chatbots, and intelligent virtual assistants. Modernize IVR, self-service platforms, and customer engagement solutions.
Requirements
10+ years in Enterprise Architecture, Solution Design & Software Delivery; 4+ years in Enterprise AI/ML Solution Design & Implementation; experience with Conversational AI, AI Agents, Chatbots, Intelligent Virtual Assistants & Conversational IVR; AI-enabled Contact Center solutions (Amazon Connect, Genesys Cloud, Cisco Contact Center, NICE CXone); Azure OpenAI, Azure AI Services, Amazon Bedrock, Amazon Lex, Google Vertex AI; Generative AI, LLMs, RAG, Prompt Engineering, AI Guardrails & AI Governance; AWS/Azure, Docker, Kubernetes, CI/CD, Python/Java/JavaScript; public sector/government experience preferred.
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