Senior Product Manager owning provider experience and clinical operations products at Maple, Canada’s on - demand healthcare platform. Driving scalable workflows and AI - enabled care delivery improvements.
LP
Strategy & Product Owner Conversational AI (Non-Technical)
Posted via LinkedIn Recruiter (not a company profile)
Posted 2 months ago
About the role
- Drive product vision and strategy for Conversational AI Agents on Google Gemini and Dialogflow CX platforms, collaborating with stakeholders to deliver exceptional customer experiences.
Responsibilities
- You will be the Business Strategy Product Owner for our voice and chat Conversational AI Agents on the Google Gemini Enterprise for Customer Experience (GECx) and Google Dialogflow CX platforms. You’ll design and evolve our strategy, define our feature roadmap, and set our priorities to achieve our business goals. Then you’ll collaborate with our architects and developers to bring that vision to life through continuous iterations. You’ll also be the connecting tissue between technical and business stakeholders helping translate business goals into technical solutions and vice-versa.
Requirements
- Demonstrated experience with voice and chat conversational AI platforms, preferably with Google Gemini Enterprise for Customer Experience (GECx), Google Dialogflow CX, or comparable enterprise AI solutions. Proven ability to develop and execute product strategies, manage complex product roadmaps, and translate business vision into actionable product initiatives, preferably in a matrix organization. Strong analytical skills with experience leveraging customer data, market research, and business metrics to inform strategic decisions, validate assumptions, and build compelling business cases. Hands-on experience conducting customer discovery, user research, and applying user-centric service design methodologies to uncover insights and drive product innovation. Demonstrated ability to collaborate effectively with engineering, product, design, and business teams, influence without direct authority, and navigate complex organizational dynamics to drive alignment and execution.
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