Technical Support Specialist supporting developers on Boldr’s open - weight AI platform. Troubleshooting APIs, SDKs, billing, and complex technical issues while building support processes.
About the role
- IT Support Specialist providing day-to-day technical support and system administration. Delivering high-quality services remotely for global clients in developed markets.
Responsibilities
- Provide day-to-day technical support and system administration across multiple business platforms.
- Manage and administer Microsoft 365 users, licenses, and subscriptions.
- Troubleshoot Outlook and Microsoft 365 email issues.
- Configure and maintain Exchange Online mailboxes.
- Support user account creation, password resets, and access management.
- Assist with Microsoft Teams, SharePoint, and OneDrive administration.
- Monitor Microsoft 365 system health and resolve technical issues.
- Configure and troubleshoot DNS records, including A, MX, TXT, CNAME, SPF, DKIM, and DMARC records.
- Manage domain registrations and renewals.
- Diagnose and resolve domain connectivity and email routing issues.
- Coordinate domain migrations when required.
- Ensure proper DNS configurations for business applications and email services.
- Manage GoDaddy hosting and domain accounts.
- Assist with SSL certificate installation and renewals.
- Provide remote technical support for hardware, software, email, and cloud-related issues.
- Document support tickets, resolutions, and recurring issues.
- Maintain security best practices across Microsoft 365 and Azure environments.
- Create and update technical documentation and standard operating procedures (SOPs).
Requirements
- Minimum of 1–2 years of business IT Support experience.
- Strong hands-on experience with Microsoft 365 administration.
- Experience managing Exchange Online and Outlook email systems.
- Experience configuring and troubleshooting DNS records and domains.
- Experience administering GoDaddy accounts.
- Experience supporting Microsoft Azure environments.
- Excellent troubleshooting and analytical skills.
- Strong understanding of business IT infrastructure.
- Excellent written and verbal English communication skills.
- Ability to work independently in a fast-paced remote environment.
- Strong organizational and documentation skills.
- Security-minded with attention to protecting business systems and data.
Benefits
- Competitive rates
- Weekly payments
- Various open roles are available
- Free training and upskilling
- Constant support and guidance
- A vibrant community always ready to support you
- And more!
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