Project Technical Manager leading process engineering for AtkinsRéalis’ CANDU MONARK nuclear power project. Managing multidisciplinary teams, design interfaces, compliance, and technical delivery across Ontario offices and project sites.
About the role
- Technical Account Manager at 3Pillar Global focused on client satisfaction and governance oversight. Engaging with clients to drive excellence in product delivery and achieve business outcomes.
Responsibilities
- Be the technical resource for live Customers within your portfolio
- Understand the data schema of your customer, integration points, Data Flows, BRD, and SDD
- Share technical best practices and proactive recommendations that will benefit the customers like ongoing usage of the platform and achievement of their goals.
- Conduct technical discovery with customer marketing and technical teams to drive expanded use of the platform and/or new integrations.
- Participate in technical account health status reviews, including issuing an executive-level summary status reports both internally and to customers.
Requirements
- Customer Facing – able to present and lead calls on technical topics
- Follow up on open technical items
- Provide Guidance and enablement on the Loyalty platform
- Operationalize your portfolio
- Share trends in support, Platform Trends
- Weekly status reports
- Utilize DOMO cards to understand the health of customers
- Investigations utilizing technical program expertise
- Share trends in support, Platform Trends
- Ability to assist/guide the SessionM Support and Engineering team in issue.
Benefits
- Imagine a flexible work environment - whether it's the office, your home, or a blend of both.
- We're big on your well-being - as a company, we spend a whole trimester in our annual cycle focused on wellbeing.
- Our professional services model enables us to accelerate career growth and development opportunities - across projects, offerings, and industries.
- We are an equal opportunity employer.
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