Client - Facing Digital Project Manager at Sherpa overseeing multiple event technology projects for global events. Serving as the key liaison between clients and internal teams in a fast - paced environment.
About the role
- Technical Account Manager at 3Pillar Global focused on client satisfaction and governance oversight. Engaging with clients to drive excellence in product delivery and achieve business outcomes.
Responsibilities
- Be the technical resource for live Customers within your portfolio
- Understand the data schema of your customer, integration points, Data Flows, BRD, and SDD
- Share technical best practices and proactive recommendations that will benefit the customers like ongoing usage of the platform and achievement of their goals.
- Conduct technical discovery with customer marketing and technical teams to drive expanded use of the platform and/or new integrations.
- Participate in technical account health status reviews, including issuing an executive-level summary status reports both internally and to customers.
Requirements
- Customer Facing – able to present and lead calls on technical topics
- Follow up on open technical items
- Provide Guidance and enablement on the Loyalty platform
- Operationalize your portfolio
- Share trends in support, Platform Trends
- Weekly status reports
- Utilize DOMO cards to understand the health of customers
- Investigations utilizing technical program expertise
- Share trends in support, Platform Trends
- Ability to assist/guide the SessionM Support and Engineering team in issue.
Benefits
- Imagine a flexible work environment - whether it's the office, your home, or a blend of both.
- We're big on your well-being - as a company, we spend a whole trimester in our annual cycle focused on wellbeing.
- Our professional services model enables us to accelerate career growth and development opportunities - across projects, offerings, and industries.
- We are an equal opportunity employer.
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