Client - Facing Digital Project Manager at Sherpa overseeing multiple event technology projects for global events. Serving as the key liaison between clients and internal teams in a fast - paced environment.
About the role
- Technical Project Manager overseeing strategic customer programs for Microblink's identity solutions. Collaborating across teams to ensure delivery success and customer satisfaction.
Responsibilities
- Lead end-to-end delivery for strategic customer programs, from pre-sales alignment and implementation through QA, onboarding, go-live, and hypercare.
- Define and manage project scope, timelines, milestones, risks, dependencies, and delivery plans across multiple internal and external workstreams.
- Own customer-facing project governance, including kickoffs, status updates, steering committee meetings, and stakeholder alignment.
- Monitor delivery progress against key milestones and KPIs, providing clear communication on progress, risks, blockers, and next steps.
- Proactively identify delivery risks, drive mitigation plans, manage escalations, and facilitate timely decision-making.
- Maintain accurate project documentation, including delivery plans, meeting notes, action items, and customer requirements.
- Coordinate cross-functional teams across Product, Engineering, Sales, Customer Success, and Support to deliver agreed outcomes.
- Act as a trusted delivery partner for customers, ensuring a seamless, high-quality experience from kickoff through launch and post-go-live support.
Requirements
- Minimum of 5 years of experience in project delivery, technical program management, implementation management.
- Comfortable working in a technical environment, including APIs, reporting and data, identity, and compliance concepts, without requiring hands-on integration experience.
- Able to communicate effectively about identity solutions with both technical teams and business stakeholders, translating technical concepts into practical delivery outcomes.
- Proven experience managing complex, cross-functional customer projects.
- Strong ability to translate customer objectives into structured delivery plans and successfully execute them across multiple teams.
- Excellent stakeholder management, communication, and expectation-setting skills, with experience engaging senior leadership.
- Experience delivering multiple customer programs in fast-paced, high-growth environments with shifting priorities and tight deadlines.
Benefits
- Equity participation for all full-time employees, so everyone shares in our long-term success.
- Unlimited PTO, giving you the flexibility to take time off when you need it and maintain a healthy work-life balance.
- Location-specific benefits tailored to local needs and market standards.
- Flexible working arrangements, whether you prefer working remotely or from our New York office.
- Ongoing learning and development opportunities through internal L&D programs and a collaborative, supportive work environment.
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