About the role

Technical Project Manager overseeing strategic customer programs for Microblink's identity solutions. Collaborating across teams to ensure delivery success and customer satisfaction.

Responsibilities

Lead end-to-end delivery for strategic customer programs, from pre-sales alignment and implementation through QA, onboarding, go-live, and hypercare.
Define and manage project scope, timelines, milestones, risks, dependencies, and delivery plans across multiple internal and external workstreams.
Own customer-facing project governance, including kickoffs, status updates, steering committee meetings, and stakeholder alignment.
Monitor delivery progress against key milestones and KPIs, providing clear communication on progress, risks, blockers, and next steps.
Proactively identify delivery risks, drive mitigation plans, manage escalations, and facilitate timely decision-making.
Maintain accurate project documentation, including delivery plans, meeting notes, action items, and customer requirements.
Coordinate cross-functional teams across Product, Engineering, Sales, Customer Success, and Support to deliver agreed outcomes.
Act as a trusted delivery partner for customers, ensuring a seamless, high-quality experience from kickoff through launch and post-go-live support.

Minimum of 5 years of experience in project delivery, technical program management, implementation management.
Comfortable working in a technical environment, including APIs, reporting and data, identity, and compliance concepts, without requiring hands-on integration experience.
Able to communicate effectively about identity solutions with both technical teams and business stakeholders, translating technical concepts into practical delivery outcomes.
Proven experience managing complex, cross-functional customer projects.
Strong ability to translate customer objectives into structured delivery plans and successfully execute them across multiple teams.
Excellent stakeholder management, communication, and expectation-setting skills, with experience engaging senior leadership.
Experience delivering multiple customer programs in fast-paced, high-growth environments with shifting priorities and tight deadlines.

Equity participation for all full-time employees, so everyone shares in our long-term success.
Unlimited PTO, giving you the flexibility to take time off when you need it and maintain a healthy work-life balance.
Location-specific benefits tailored to local needs and market standards.
Flexible working arrangements, whether you prefer working remotely or from our New York office.
Ongoing learning and development opportunities through internal L&D programs and a collaborative, supportive work environment.