About the role

Senior DevOps Engineer at Absorb optimizing cloud-based Learning Management System and guiding operational strategies. Partnering with teams to enhance system reliability and performance for user experience.

Responsibilities

Own and operate the production environment, maintaining a holistic view of system health, availability, and performance
Design, build, and maintain infrastructure and platform systems using automation-first principles
Proactively create monitors and observability strategies (e.g., Sumo Logic, New Relic, Prometheus) to prevent issues before they occur
Apply AI tools (Claude, Cursor) to enhance infrastructure operations, including debugging, monitoring, and performance optimization at the system level
Measure, analyze, and optimize system performance to continuously improve uptime and user experience
Provide operational support for large, distributed systems, including participation in on-call and incident response
Diagnose and resolve complex production issues, and mentor others in debugging and troubleshooting approaches
Partner with engineering teams to improve reliability through testing, release processes, and system design
Contribute to and influence system architecture, ensuring scalability, resilience, and long-term maintainability
Participate in capacity planning, platform management, and infrastructure roadmap discussions
Drive automation and continuous improvement across infrastructure and deployment workflows
Balance speed and reliability through clear service level objectives (SLOs)

Bachelor’s degree in Computer Science or related field (or equivalent experience)
7+ years in software development, IT, or similar
4+ years in DevOps, SRE, or cloud engineering roles
Strong experience with AWS (Solutions Architect certification is a plus)
Hands-on experience with:
Infrastructure as Code (AWS CDK, CloudFormation)
CI/CD systems and deployment pipelines
Monitoring, observability, and performance tuning
Scripting experience (PowerShell preferred)
Experience supporting and optimizing web applications at scale
Strong problem-solving skills with the ability to balance urgency and thoughtful execution
Ability to work cross-functionally across teams and time zones
Experience with AI tools (e.g., Claude)

Fully remote-first work with flexible work arrangements 🏡
Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location 🧘
New Hire Equipment Allowance and monthly Flex Allowance to support your success 📦
Endless opportunity for career growth and internal mobility 🌱
Employee driven DE&I programs 🫶