Senior Manager, Change Management

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About the role

  • Senior Change Management Manager leading adoption and readiness for large-scale enterprise transformations. Designing strategies, stakeholder interventions, communications, and metrics across people, process, and technology changes.

Responsibilities

  • Design and execute comprehensive change enablement strategies aligned to program objectives and enterprise priorities
  • Translate business and technology changes into clear people, process, and behavior impacts
  • Ensure change strategies support successful adoption, engagement, and value realization
  • Serve as the lead Change Enablement partner for a strategic initiative
  • Collaborate with Product, Project, Technology, Data, and Business teams to embed change into program delivery
  • Partner with senior leaders and key stakeholders to build alignment, sponsorship, and accountability
  • Proactively identify and address resistance, risks, and readiness gaps
  • Act as a trusted advisor to leaders navigating complex organizational change
  • Conduct stakeholder, readiness, and impact assessments to inform change approach
  • Develop targeted interventions for leaders, managers, and employees based on assessed needs
  • Advise on timing, sequencing, and release strategies to support readiness
  • Partner with Communications and Training teams to ensure integrated, consistent experiences
  • Provide direction and inputs for change communications and enablement materials
  • Ensure messaging supports clarity, confidence, and adoption without overloading the business
  • Define and track change effectiveness metrics tied to adoption and readiness
  • Monitor progress and recommend adjustments to improve outcomes
  • Capture lessons learned and continuously evolve change practices

Requirements

  • 7 to 10 years of experience in change enablement, organizational change, or transformation roles
  • Demonstrated experience supporting large scale, enterprise level initiatives
  • Experience working closely with senior leaders and cross functional program teams
  • Experience applying structured change methodologies in complex environments
  • Strong understanding of how individuals and organizations experience and adopt change
  • Ability to design practical, scalable change strategies aligned to business realities
  • Exceptional communication and influencing skills across all organizational levels
  • Strong business acumen and ability to connect change efforts to enterprise outcomes
  • Ability to work independently, manage competing priorities, and operate effectively in ambiguity
  • Demonstrated ability to influence without direct authority
  • Collaborative mindset with the ability to partner across functions
  • May provide guidance or oversight to Change Enablement resources or vendors
  • Role does not initially include direct people management but may evolve over time

Job title

Job type

Full Time

Experience level

Senior

Salary

CA$131,780 - CA$164,780 per year

Degree requirement

No Education Requirement

Location requirements

HybridTorontoCanada

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