Product Manager responsible for shaping digital insurance solutions at PolicyMe. Collaborating with teams to enhance customer satisfaction and drive business growth.
About the role
- Staff Product Manager leading fraud prevention strategy at Affirm. Driving execution across teams to protect customer trust and enhance product integrity.
Responsibilities
- Customer‑First Platform Strategy: Define and execute a multi‑year fraud platform strategy that scales across products, partner channels, and global markets while protecting customer trust and minimizing unnecessary friction
- Leadership & Alignment: Be the accountable leader for fraud prevention. Drive organizational alignment, negotiate resources, and create momentum across teams to deliver holistic solutions that protect consumers and merchants
- Experience‑Aware Decisioning: Own the evolution of fraud decisioning systems and step‑ups to balance loss prevention with clear, humane customer experiences
- Roadmap Ownership: Build and prioritize a roadmap that balances immediate risk mitigation with platform-level innovation and long-term resilience
- Measurement: Establish KPIs that capture loss prevention and customer impact (e.g., approval rates, friction costs, recovery outcomes)
- Experimentation at Scale: Drive rigorous experimentation to improve both fraud outcomes and customer trust, translating learnings into durable platform capabilities
- Executive Communication: Shape company-level decisions with clear narratives on customer impact, risk posture, and tradeoffs
Requirements
- 6+ years of Product Management experience, with sustained ownership of multi-team, platform-level initiatives
- Deep experience in Trust & Safety, Fraud, Risk, Payments, Fintech, or regulated, high-scale platforms
- Proven ability to define and execute multi-year product strategy with measurable business impact
- Strong technical fluency (APIs, data pipelines, ML model integration, experimentation, IDV and authentication technologies)
- Exceptional cross-org influence and stakeholder management, including executive alignment
- High-agency, autonomous leader who thrives in ambiguity and drives outcomes at scale
- Metrics-driven decision maker with strong product judgment and principled tradeoff-making
- This position requires either equivalent practical experience or a Bachelor’s degree in a related field
Benefits
- Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents
- Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
- Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
- ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount
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