Lead Product Manager shaping AI - enabled appointment, queue, and video banking software for financial institutions. Driving product strategy, roadmaps, customer value, and responsible AI innovation.
About the role
- Director & Chief Product Owner overseeing strategic direction and delivery of digital product portfolios. Leading cross-functional teams at Manulife for customer experience and business transformation.
Responsibilities
- Oversee strategic direction, development, and delivery of digital product portfolio value streams.
- Shape the future of customer experience and drive business transformation through innovative solutions.
- Partner with stakeholders and technology teams to define product strategy and prioritize features.
- Own the product vision, manage the backlog across multiple agile squads, and mentor Product Owners.
- Coordinate across multiple stakeholders to drive product development decisions and success criteria.
- Present key insights, vision, and progress updates to stakeholders as a change agent.
Requirements
- 8–10 years of experience leading cross-functional teams and initiatives using SAFe/Scrum methodologies in a complex, globally diverse organization.
- Bachelor’s degree in Business, Engineering, or related discipline; post-graduate degree preferred.
- At least 5 years of industry experience with individual insurance and wealth products, service processes, and customer needs.
- Proven track record in digital strategy and transformation within financial services, with strong knowledge of emerging digital technologies.
- Familiarity with agile development methodologies, release management, and tools such as JIRA and Confluence.
- Strong ability to adapt to change and understand the impact of emerging technologies.
- Excellent analytical, problem-solving, and decision-making skills.
- Exceptional communication and interpersonal skills, with the ability to influence and collaborate effectively across all levels.
- Experience with data analytics, change management, and digital engagement strategies.
Benefits
- Health insurance
- Dental insurance
- Mental health benefits
- Vision insurance
- Short- and long-term disability insurance
- Life and AD&D insurance coverage
- Adoption/surrogacy benefits
- Wellness benefits
- Employee/family assistance plans
- Pension plans
- Global share ownership plan with employer matching contributions
- Financial education and counseling resources
- Paid time off including holidays, vacation, personal, and sick days
- Full range of statutory leaves of absence
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