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About the role
- Salesforce Experience Cloud Consultant taking Agilyx’s MUNIvers citizen-service portal from proof of concept to production. Designing secure digital access to municipal tax, utility and property services.
Responsibilities
- Lead the design, configuration and delivery of the MUNIvers citizen portal using Salesforce Experience Cloud
- Transition the existing Experience Cloud proof of concept into a secure, supportable production release
- Translate product, customer and citizen requirements into effective portal solutions and user journeys
- Configure Experience Cloud pages, navigation, components, branding and functionality
- Develop Salesforce Flow, Lightning Web Components and Apex where standard functionality does not meet requirements
- Establish reusable architecture, components and implementation patterns for multiple municipalities
- Lead design, build, testing, deployment and post-production improvement
- Design and implement authentication and access models for citizen users
- Define authenticated and guest-user access
- Design secure mechanisms associating citizens with entitled Salesforce records
- Configure and manage Experience Cloud users, permission sets, sharing, record access and Salesforce security controls
- Ensure citizens access only authorised property, tax, utility and related information
- Apply security and privacy-by-design principles
- Design intuitive, responsive and accessible digital experiences
- Work with Product Managers to define and refine portal requirements and priorities
- Translate municipal processes into citizen self-service experiences
- Identify technical constraints, risks and dependencies and recommend solutions
- Provide Experience Cloud technical leadership to Product Owners and Developers
- Establish technical standards and development practices
- Maintain solution and architecture documentation
- Improve portal scalability, maintainability, security and usability
- Contribute to the MUNIvers product roadmap and citizen self-service capabilities
- Comply with Health and Safety, ISO27001 information security, ISO9001 quality management, environmental and compliance requirements
- Report to the Chief Technology Officer
Requirements
- Strong hands-on experience designing and delivering Salesforce Experience Cloud
- Demonstrated experience taking an Experience Cloud or comparable Salesforce external-user solution into production
- Strong Salesforce platform knowledge including objects, data modelling, Flow, automation and security
- Strong understanding of Salesforce external-user security including profiles, permission sets, sharing, record access and guest-user security
- Experience designing authentication, registration and access models for external users
- Hands-on capability with Lightning Web Components, Apex, SOQL, JavaScript, HTML and CSS
- Experience designing responsive and accessible customer or citizen-facing portals
- Strong understanding of Salesforce development, testing, deployment and release-management practices
- Demonstrated ability to translate business and user requirements into practical technical solutions
- Ability to work independently and take technical ownership while collaborating effectively with Product, Administrators and Developers
- Experience within local government, public sector or municipal environments is highly desirable
- Experience with property tax, utility billing, payments or citizen self-service solutions is highly desirable
- Experience with Canadian public-sector privacy, security and accessibility requirements is highly desirable
- Experience designing reusable Salesforce solutions for deployment across multiple customers is highly desirable
- Salesforce Experience Cloud Consultant, Platform Developer or Sharing & Visibility certifications are highly desirable
- Strong solution design and problem-solving capability
- Strong security mindset, particularly for external-user and public-facing solutions
- Customer and citizen-focused approach to digital experience design
- Comfortable operating as both a technical lead and hands-on practitioner
- Strong communication skills with the ability to explain technical options and trade-offs clearly
- Takes ownership, works independently and raises risks or blockers early
- Strong attention to quality, maintainability and production outcomes
- Ability to demonstrate behaviours reflecting Agilyx company values
Benefits
- Remote-first work arrangement
- Opportunity to work on MUNIvers, a modern revenue and citizen service product
- Technical ownership and leadership opportunities
- Collaboration with Product Managers, Salesforce Administrators and Developers
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
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