Principal NetSuite Consultant helping finance and operations leaders modernize ERP, data, integrations, and AI-ready processes. Leading managed services delivery, client accounts, and NetSuite improvements.
Responsibilities
Act as subject matter expert and key contributor to service transition and service delivery for assigned accounts
Ensure client satisfaction by addressing requests within defined SLAs, typically across 3–6 projects or as needed
Proactively review workload and redistribute as necessary
Conduct regular account reviews covering client satisfaction, process adherence, backlogs, service quality, and improvement opportunities
Serve as primary lead/contact for assigned clients
Review contracts for special terms and monitor time expended, billings, renewals, and profitability
Lead and participate in initiatives to improve the maturity and growth of Managed Services delivery
Train, mentor, and serve as subject matter expert for the team on technical and functional skill sets
Advise clients on standard functionality and software and industry leading practices
Act as primary Technical Account Manager for key accounts
Help manage teams across multiple geographic regions
Design dashboards to track KPIs and identify proactive changes to customer environments
Requirements
Bachelor's or Advanced degree in Business, Accounting, Computer Science, Information Systems or MBA or equivalent work experience
4+ years of hands-on NetSuite experience, including configuration, implementation, consulting/administration, support, and escalations
Experience and knowledge of best practices surrounding ERP
Familiarity with common application integrations via Celigo, Boomi, and FarApp (NetSuite Connector), including Shopify, Amazon, 3PL, Salesforce, and Payroll systems
Ability to successfully manage client and team interactions, and communicate with technical and non-technical audiences
Willingness to travel up to 20% to be on-site with clients as needed
Benefits
401k with Company match up to 6%
United Health Plan
Dental insurance
Vision insurance
Life Insurance
Accidental Death and Dismemberment insurance
Reimbursement for approved training, continuing education, skills development, and professional certification programs and exams
Flexible learning options
Professional development opportunities
Book clubs, speaking events, and annual retreats
Flexible career paths without an ‘up-or-out’ model
Emotional, mental, financial, physical, and social well-being resources
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