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About the role

  • Principal NetSuite Consultant helping finance and operations leaders modernize ERP, data, integrations, and AI-ready processes. Leading managed services delivery, client accounts, and NetSuite improvements.

Responsibilities

  • Act as subject matter expert and key contributor to service transition and service delivery for assigned accounts
  • Ensure client satisfaction by addressing requests within defined SLAs, typically across 3–6 projects or as needed
  • Proactively review workload and redistribute as necessary
  • Conduct regular account reviews covering client satisfaction, process adherence, backlogs, service quality, and improvement opportunities
  • Serve as primary lead/contact for assigned clients
  • Review contracts for special terms and monitor time expended, billings, renewals, and profitability
  • Lead and participate in initiatives to improve the maturity and growth of Managed Services delivery
  • Train, mentor, and serve as subject matter expert for the team on technical and functional skill sets
  • Advise clients on standard functionality and software and industry leading practices
  • Act as primary Technical Account Manager for key accounts
  • Help manage teams across multiple geographic regions
  • Design dashboards to track KPIs and identify proactive changes to customer environments

Requirements

  • Bachelor's or Advanced degree in Business, Accounting, Computer Science, Information Systems or MBA or equivalent work experience
  • 4+ years of hands-on NetSuite experience, including configuration, implementation, consulting/administration, support, and escalations
  • NetSuite Certifications heavily preferred - ERP Consultant, Administrator
  • Experience and knowledge of best practices surrounding ERP
  • Familiarity with common application integrations via Celigo, Boomi, and FarApp (NetSuite Connector), including Shopify, Amazon, 3PL, Salesforce, and Payroll systems
  • Ability to successfully manage client and team interactions, and communicate with technical and non-technical audiences
  • Willingness to travel up to 20% to be on-site with clients as needed

Benefits

  • 401k with Company match up to 6%
  • United Health Plan
  • Dental insurance
  • Vision insurance
  • Life Insurance
  • Accidental Death and Dismemberment insurance
  • Reimbursement for approved training, continuing education, skills development, and professional certification programs and exams
  • Flexible learning options
  • Professional development opportunities
  • Book clubs, speaking events, and annual retreats
  • Flexible career paths without an ‘up-or-out’ model
  • Emotional, mental, financial, physical, and social well-being resources

Job title

Job type

Full Time

Experience level

Lead

Salary

CA$165,000 - CA$200,000 per year

Degree requirement

Bachelor's Degree

Tech skills

ERP

Location requirements

RemoteUnited States

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