Air is a Creative Ops System for creative teams.
Our product automates the mindless tasks that creatives and marketers do every day to manage content and unlocks creativity through image recognition, automated versioning, and approval workflows.
We launched in March 2021 and have raised +$70m from world-class venture capital groups including Avenir, Tiger Global, Headline Ventures, Lerer Hippeau, WndrCo, and Slack Ventures.

billing-specialist

Air is an AI-native creative operations and digital asset management (DAM) platform that helps teams organize, find, edit, approve, and multiply creative assets at scale. It combines conversational search, auto-tagging/creative intelligence, AI design and bulk editing (Canvas), reviews & approvals, workflow and brand management, integrations and enterprise security to centralize creative libraries and accelerate content production across channels. Air targets marketing, media, agencies, retail/e‑commerce and product teams seeking faster creative workflows and data-driven asset performance.

Air is a Creative Ops System for creative teams. Our product automates the mindless tasks that creatives and marketers do every day to manage content and unlocks creativity through image recognition, automated versioning, and approval workflows. We launched in March 2021 and have raised +$70m from world-class venture capital groups including Avenir, Tiger Global, Headline Ventures, Lerer Hippeau, WndrCo, and Slack Ventures.

• Own and triage the billing inbox through Intercom and email
• Resolve invoice questions, unexpected charges, payment failures, subscription disputes, and cancellation requests
• Execute Stripe operations, including subscription changes, refunds, invoice voids and reissues, credits, coupons, payment method updates, and failed-charge retries
• Manage enterprise billing workflows across Bill.com, Tipalti, Coupa, and Ariba
• Reconcile incoming payments against open Stripe invoices
• Maintain enterprise payment platform credentials and workflows
• Collect and process tax exemption certificates in AvaTax/Avalara ECM
• Apply discount codes and tax exemption adjustments in Stripe
• Verify vendor bank details and invoice legitimacy by phone before releasing funds
• Investigate disputed and confusing invoices and coordinate with AEs or CSMs
• Provide clear written billing explanations to customers
• Handle general CX tickets during billing downtime
• Contribute to the help center and internal runbooks
• Route non-billing tickets and collaborate with Product, Engineering, and Revenue

Senior Billing Specialist

Senior Billing Specialist managing Stripe, accounts receivable, and enterprise billing for Air, a creative-ops software company. Handling reconciliations, tax exemptions, vendor platforms, and billing inquiries.

product-marketing

• Own the architecture of Air's GTM stack, with Salesforce at its center
• Manage the object model, permissions, data pipeline, release governance, and integrations
• Lead builds across the customer lifecycle, including marketing attribution, speed-to-lead, CPQ, and deal desk
• Own change management from requirements through adoption
• Sequence work and de-risk cutovers with test coverage and monitoring
• Run enablement to ensure changes are adopted
• Own a roadmap tied to GTM strategy
• Partner with Marketing, Sales, CS, Data, and Finance leaders
• Equip GTM Ops process generalists with documentation, best practices, and tooling

Senior Manager, GTM Systems

Senior GTM Systems Manager architecting Salesforce-powered revenue systems for Air, a creative-ops platform. Leading lifecycle automation, AI tooling, integrations, and cross-functional GTM operations.

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Senior Billing Specialist

Air

Senior Manager, GTM Systems

Air