Billing and Domain Service Specialist guiding customer onboarding from registration to go - live for Managed.com’s business technology brands. Resolving billing issues and improving billing setup experiences.
About the role
- Senior Billing Specialist managing Stripe, accounts receivable, and enterprise billing for Air, a creative-ops software company. Handling reconciliations, tax exemptions, vendor platforms, and billing inquiries.
Responsibilities
- Own and triage the billing inbox through Intercom and email
- Resolve invoice questions, unexpected charges, payment failures, subscription disputes, and cancellation requests
- Execute Stripe operations, including subscription changes, refunds, invoice voids and reissues, credits, coupons, payment method updates, and failed-charge retries
- Manage enterprise billing workflows across Bill.com, Tipalti, Coupa, and Ariba
- Reconcile incoming payments against open Stripe invoices
- Maintain enterprise payment platform credentials and workflows
- Collect and process tax exemption certificates in AvaTax/Avalara ECM
- Apply discount codes and tax exemption adjustments in Stripe
- Verify vendor bank details and invoice legitimacy by phone before releasing funds
- Investigate disputed and confusing invoices and coordinate with AEs or CSMs
- Provide clear written billing explanations to customers
- Handle general CX tickets during billing downtime
- Contribute to the help center and internal runbooks
- Route non-billing tickets and collaborate with Product, Engineering, and Revenue
Requirements
- 2–4 years of billing, accounts receivable, accounting, reconciliation, invoicing, collections, or payments operations experience
- Financial fluency, including invoices, ledgers, AR aging, and payment processor reconciliation
- Stripe fluency, including subscription changes, refunds, invoice voiding, payment method updates, and coupons
- Experience with Bill.com, Tipalti, Coupa, or Ariba, or a clear track record of quickly learning new financial tools
- Daily use of AI tools to gather context, draft responses, and resolve ambiguous situations without escalation
- Process ownership using templates, saved replies, and checklists
- Clear, professional written communication
- Strong judgment in prioritizing fixes, escalations, and documentation
- Ability to work independently from day one
- In-office attendance at least 3 days per week in Toronto
Benefits
- Competitive medical, dental, and vision insurance
- Dependent coverage
- Generous work-from-home stipend
- Professional development reimbursement
- Unlimited vacation days
- Equity
- Inclusive culture welcoming individuals from all backgrounds and experiences
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Degree requirement
No Education Requirement
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