Senior Billing Specialist managing Stripe, accounts receivable, and enterprise billing for Air, a creative - ops software company. Handling reconciliations, tax exemptions, vendor platforms, and billing inquiries.
About the role
- Billing and Domain Service Specialist guiding customer onboarding from registration to go-live for Managed.com’s business technology brands. Resolving billing issues and improving billing setup experiences.
Responsibilities
- Facilitate the onboarding process for new customers by gathering all necessary billing information and documentation
- Resolve billing-related issues or obstacles for customers
- Enter billing-related data accurately to prevent errors and discrepancies in customer invoices
- Identify opportunities to streamline onboarding, enhance efficiency, and improve the customer experience during billing setup
- Ensure compliance with data protection and privacy regulations when handling sensitive billing information
- Train and guide customers on navigating the billing system, accessing invoices, and understanding billing details
- Support other tasks or projects as assigned to meet team and business needs
- Serve as the primary customer contact during onboarding from registration to go-live
- Clarify, complete, or correct registration-form information and communicate expectations and schedules
Requirements
- Minimum one year of work experience in the billing department
- Work experience with billing systems and the most known payment gateways
- Excellent customer service skills
- Excellent written and verbal communication skills in English
- Strong interpersonal, organizational, and time management skills
- Willingness to work one of the stated schedules, including Monday–Friday or Sunday–Thursday
- Ability to work evenings and weekends as applicable to the schedule
Benefits
- Remote-first work, with team members across many countries
- Competitive pay, benchmarked against the markets we hire in
- Room to grow, with real ownership of your work and support for professional development
- Flexibility in how and when you work, within the core hours your team needs
- Access to the AI tools you need to do work, and the room to experiment with them
- Accommodations for people with disabilities at every stage of the hiring process
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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