Senior Billing Specialist managing Stripe, accounts receivable, and enterprise billing for Air, a creative - ops software company. Handling reconciliations, tax exemptions, vendor platforms, and billing inquiries.
About the role
- Billing Support Specialist supporting Lightspeed’s commerce-platform customers with subscription, invoice, and payment inquiries. Reconciling billing records and collaborating with Sales, Finance, and Support teams.
Responsibilities
- Resolve billing and subscription inquiries from customers and internal teams
- Review, consolidate, and reconcile orders, contracts, invoices, and payments
- Handle terminations and outstanding payment inquiries
- Update and maintain accurate customer account information
- Assist in coordinating hardware returns
- Ensure SLAs are met through timely, high-quality responses
- Document and track customer interactions in Salesforce and Zendesk
- Collaborate with Sales, Finance, and Support teams to resolve customer issues
- Flag recurring issues, bugs, and inefficiencies and discuss next steps with the manager
- Follow established processes and provide feedback for improvements
- Report to the Global Billing Manager
- Support customers with subscription and invoice-related inquiries across Lightspeed products
Requirements
- Experience in an administrative, billing, or support role
- Strong organizational and time management skills
- High attention to detail and accuracy
- Problem-solving mindset with the ability to follow structured processes
- Strong communication skills in English
- Experience with Salesforce and Zendesk (an asset)
- Familiarity with SaaS or subscription-based environments (an asset)
- Additional languages (an asset)
- Interest in technology, retail, or hospitality industries (an asset)
- Applicants must disclose criminal convictions; criminal record checks are part of the hiring process
- Legal eligibility to work in Canada and visa sponsorship status must be provided in the application
Benefits
- Flexible work environment with 3 days a week in office
- Flexible paid time off and remote work policies
- Equity options
- Contributions to your pension plan
- Training opportunities
- Health and wellness credit
- Time off to volunteer
- Interest groups and employee-led networks
- Social committees
- Sponsored sports teams
- Computer purchase program for a personal MacBook
- Enhanced parental leave
- Continuous learning opportunities
- Global mobility
- Benefits supporting employee wellbeing and career growth
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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