Billing Administrator managing invoices, customer accounts, and discrepancies for Universal Group, a traffic control and occupational safety services provider. Supporting accurate, efficient finance operations.
About the role
- Revenue and billing analyst owning subscription billing, collections, reconciliations, and MRR/ARR reporting. Supporting automation and pricing changes for TestGorilla’s skills-based talent platform.
Responsibilities
- Own customer billing end to end, including invoicing, subscription changes, payment queries, refunds, failed payment recovery, credit notes and corrections within approval limits
- Work with Customer Success on complex or sensitive billing cases
- Own accounts receivable, collections and dunning via Upflow
- Resolve failed payments and billing disputes directly with customers
- Identify root causes of recurring billing issues and improve underlying processes
- Own reconciliations across billing, payments, subscription reporting and the ledger
- Explain timing and definition differences between financial data
- Produce MRR/ARR movement reporting and analysis
- Improve and introduce Finance automations around accounts receivable, billing and reporting
- Move routine work toward exception-based processing
- Support billing platform, pricing and packaging changes from a Finance perspective
- Define requirements, test outcomes and monitor exceptions
- Partner with Product and Engineering on technical changes
- Work directly with the Head of Finance and Senior Financial Controller in a lean Finance team
- Uphold TestGorilla behaviors and foster an inclusive, supportive culture
Requirements
- Excellent written and verbal communication skills in English
- At least 5 hours daily overlap with the UK-based Finance team
- Experience personally owning customer billing and accounts receivable or collections
- Experience investigating billing exceptions and following issues through to resolution
- Experience resolving complex customer billing or payment issues directly with customers
- Experience with customer billing in a subscription or recurring-revenue business
- Strong reconciliation skills and ability to investigate discrepancies between financial or customer datasets
- Strong Excel or Google Sheets skills
- Experience improving a recurring Finance process
- Comfortable using AI and automation to reduce manual work while maintaining accuracy
- Most people in this role will have at least four years of relevant experience
- Must be legally authorized to work in the hiring location without sponsorship; TestGorilla does not provide visa sponsorship
- Work location must be in an approved hiring country
- Resume/CV in English
Benefits
- Share Appreciation Rights (SARs)
- Fully remote work from almost anywhere
- Flexible hours and asynchronous work
- €1,000 annual remote work budget, or up to €2,000 from day 1 when buying a laptop
- 3.5% annual learning and development budget
- Paid 8–16 week parental leave
- Tailored return-to-work approaches
- Unlimited and flexible time off policy
- Individual Contractor engagement
- Global team collaboration
Job title
Job type
Experience level
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Degree requirement
No Education Requirement
Location requirements
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