Billing Administrator managing invoices, customer accounts, and discrepancies for Universal Group, a traffic control and occupational safety services provider. Supporting accurate, efficient finance operations.
About the role
- Billing Analyst processing accurate utility bills, invoices, accounts and remittances for Metergy’s submetering business. Improving billing controls, resolving discrepancies and supporting internal teams.
Responsibilities
- Process invoices within established SLAs while maintaining high quality standards
- Ensure resident bills are accurate and generated according to established bill cycles
- Set up new accounts for Billing & Settlements processes, including account fees and credits
- Resolve and close exceptions while identifying process improvement opportunities
- Streamline billing processes, improve efficiency and reduce errors
- Investigate and resolve billing discrepancies with relevant departments
- Recommend, execute and test billing process changes, improvements and controls
- Handle client escalations and proactively improve customer experience
- Perform other assigned Billing Operations duties
- Provide training and support to internal teams on billing procedures, systems and best practices
- Participate in Billing department activities supporting accurate and complete resident and client billing, timely LDC Bulk Bill processing and accurate Client Remittances
Requirements
- University Degree or Business Administration Certificate or related equivalent experience
- New Grads welcome
- Minimum 2-year experience in Billing Operations preferred
- Basic knowledge of SQL is required
- Advanced knowledge and experience with Microsoft Suite Products
- Advanced Excel skills, including Pivots, VLOOKUP and IF statements
- Oracle CC&B system knowledge is an asset
- Excellent communication and interpersonal skills
- Highly motivated, proactive and flexible, with the ability to adapt to a complex and rapidly changing environment
- Ability to work under pressure, independently/self-manage, learn quickly and meet tight deadlines
- Flexibility to work extended hours as needed
- Ability to manage multiple tasks with challenging deadlines
Benefits
- Fully company covered heath and dental benefits from day 1
- Company funded Health Spending Account
- Plan for retirement with Deferred Profit Sharing Plan (DPSP) and RRSP Matching
- Support for continuous learning
- Paid personal and sick days on top of your vacation
- Summer hours to enjoy the weather
- Company sponsored social events
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