About the role

Technical Customer Success Manager guiding customers adopting Akuity’s Kubernetes GitOps platform. Managing strategic accounts from onboarding through renewal while driving adoption, advocacy, and expansion.

Responsibilities

Manage a portfolio of strategic accounts across the customer lifecycle, from onboarding and adoption to renewal
Build customer relationships and serve as a trusted advisor to drive value from Akuity’s products and services
Lead strategic meetings and Executive Business Reviews
Drive implementation and onboarding to accelerate time to value
Develop and nurture customers for advocacy and long-term partnerships
Define and achieve business and technical goals, KPIs, and success metrics with customers
Partner with sales on renewals, expansions, and up-sell opportunities
Advocate customer needs across product, engineering, marketing, and support teams
Manage accounts across different stages of the customer lifecycle

2+ years of experience supporting customers in Customer Success, Technical Account Management, or a similar role
Prior experience working with clients of all sizes
Strong written and verbal communication skills
Ability to explain technical concepts to engineers and executives
Ability to work independently in a remote environment
Self-starter who is naturally curious and eager to learn and adapt in a fast-paced environment
Willingness to travel as needed
Nice to have: 5+ years of overall experience in customer-facing roles
Nice to have: Technical background, ideally with hands-on knowledge of Kubernetes
Nice to have: Familiarity with DevOps, GitOps, or Cloud Native technologies
Nice to have: Experience driving adoption, retention, and customer advocacy
Nice to have: Up-to-date knowledge of the latest trends in the DevOps ecosystem