National Account Manager growing strategic advertising accounts and revenue for The Globe and Mail. Developing integrated media solutions across digital, print, video, podcast and events.
About the role
- Account Manager managing renewals, expansion, and adoption for North American insurers using Akur8’s transparent insurance SaaS platform. Building executive relationships and account strategies from Montréal.
Responsibilities
- Manage a portfolio of North American clients, account plans, and commercial outcomes related to retention and growth
- Build trusted customer relationships and create account plans connecting business priorities with Akur8 capabilities
- Identify renewal and expansion opportunities in North America
- Manage the customer lifecycle from initial handoff through renewal and expansion, focusing on adoption, business value, and customer experience
- Map customer organizations and develop relationships with buyers, technical stakeholders, and C-level executives
- Collaborate with Sales, Product, Actuarial, and Support teams
- Develop deep knowledge of Akur8’s technical product and present it to business and technical audiences
- Share customer feedback and contribute to product, onboarding, customer engagement, and account management process improvements
- Travel to customer meetings, industry events, and team gatherings as needed
Requirements
- 6+ years of experience in B2B SaaS account management, customer success, consulting, technical sales, or a related commercial role
- Proven ability to manage complex B2B accounts and build relationships with senior stakeholders
- Experience with account mapping and developing relationships across key stakeholders
- Ability to develop and execute account strategies throughout long, complex customer lifecycles
- Comfortable using CRM systems and established account management or customer success processes
- Curious about technology and willing to learn a complex product in depth
- Excellent verbal and written communication skills in English
- Comfortable working in a multicultural and international environment
- Must possess employment status allowing work from the Montréal office
- Bachelor’s degree or higher preferred
- Insurance or life insurance industry experience is a bonus
- Experience supporting customers in the US market is a bonus
Benefits
- Health insurance, dental and vision coverage
- Retirement savings plans
- 25 days of PTO per year
- Commuter benefit
- Gym membership via ClassPass
- IT equipment allowance
- Professional development and trainings
- Regular company gatherings and team events
- Optional team lunches, sports, karaoke, and occasional after-work gatherings
- Stock options
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