Bilingual Nurse Case Manager supporting Canadian patients with therapy access, adherence, and case management. Coordinating providers, pharmacies, clinics, and funding through Innomar Strategies.
About the role
- Bilingual emergency assistance associate supporting travelers facing medical emergencies for Allianz Partners, a global insurance and assistance company. Coordinating care, medical referrals, billing, and policy guidance.
Responsibilities
- Provide timely, accurate, and efficient information and emergency travel assistance to clients
- Support travelers facing medical emergencies and unexpected situations worldwide
- Open medical cases and collaborate with Case Management and Claims teams
- Verify information, secure approvals for medical services, and facilitate invasive or investigative procedures
- Provide referrals to medical providers and support cost containment through provider networks
- Manage billing arrangements with medical providers
- Handle incoming and outgoing calls to update cases and implement action plans
- Explain policy coverage and limitations to clients
- Assist clients with online resources for content and claim submissions
- Aid with language translation
- Ensure client confidentiality and comply with Canadian privacy legislation
- Use AI, machine learning, data analytics, and cloud-based tools in accordance with data governance, security, and ethical standards
Requirements
- Post-secondary education
- Minimum of 6–12 months’ experience in a customer service role
- Excellent verbal and written communication skills
- Professional and articulate phone manner
- Initiative and independent judgment in resolving customer issues
- Fluency in French (reading, writing, and speaking) is required
- Ability to work in a dynamic, 24/7 environment
- Ability to use AI, machine learning, data analytics, and cloud-based tools responsibly
- Knowledge of Canada’s Personal Information Protection and Electronic Documents Act and client confidentiality requirements
Benefits
- Language stipend of $1.50 per hour worked
- Personal and professional development courses and targeted development programs
- International mobility and career progression opportunities
- Work Well programs supporting health and wellbeing
- Flexibility in planning and arranging for better work-life balance
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