Patient Scheduler coordinating appointments, insurance verification, and patient access for IKS Health’s healthcare provider solutions. Remote bilingual role supporting efficient scheduling and revenue cycle operations.
About the role
- Allstate Canada workforce relations lead guiding complex employee investigations, disciplinary decisions, and transitions. Advising leaders across a bilingual Canadian employee population.
Responsibilities
- Analyze employee relations trends and provide recommendations on complex workforce relations matters to drive a high-performing workplace culture
- Collaborate with Legal, Organizational Talent Advisors, and HR Centers of Excellence to assess and mitigate risks
- Support organizational change initiatives by owning the workforce transition process and advising on employee transitions and impacts
- Use evidence-based communication and storytelling to advise resolution of complex workforce relations matters through data-driven recommendations
- Independently manage a large volume of complex workforce relations cases, including harassment, discrimination, inappropriate conduct, and performance management investigations
- Advise on and support disciplinary actions, terminations, and other employment decisions in alignment with applicable laws and company policies
- Provide expert consultation to leaders, agents, and employees on performance management, conflict resolution, and workplace investigations
- Train, lead critical programs, and design and implement special projects
- Partner with HR subject-matter experts on workforce-relations programs and products
- May serve as primary contact for workforce transition processes, from initial coaching and counseling through written employee notifications
Requirements
- Fluency in both French and English (written and verbal) is required
- Ability to conduct interviews, investigations, consultations, and prepare documentation in both languages
- Extensive experience conducting complex employee relations and workplace investigations from intake through resolution
- Demonstrated expertise in Canadian employment law, employee relations practices, and workforce relations processes
- Proven ability to independently manage a high volume of investigations and provide recommendations on disciplinary actions and employment decisions
- Experience partnering with Legal, HRBPs, Payroll, HR COEs, and business leaders on complex employee matters
- Strong experience analyzing workforce relations data and translating findings into actionable recommendations and business insights
- Ability to quickly establish credibility as a trusted advisor and operate with a high degree of autonomy
- Previous experience supporting enterprise-wide employee populations across Canada
- Experience supporting workforce transitions, organizational change initiatives, and employee-impacting programs is preferred
- Workforce relations and employee relations case management expertise
- Advanced workplace investigation experience, including harassment, discrimination, and misconduct cases
- Expert knowledge of Canadian employment laws, regulations, and workforce relations practices
- Experience providing guidance and recommendations on disciplinary actions, terminations, and complex employment matters
- Workforce transition and organizational change management experience
- Risk assessment and mitigation related to employee and workforce relations issues
- Data analysis and interpretation skills
- Documentation and case management experience, including preparing investigation reports and maintaining compliant records
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Degree requirement
No Education Requirement
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