Chef d’équipe dirigeant le nouveau programme interne de maintenance MHE de Lineage dans la région de Montréal. Diagnostiquer les équipements, coordonner les réparations et encadrer les techniciens.
About the role
- Claims Care Team Lead overseeing insurance claims operations and coaching advisors and adjusters for AMA members. Supporting service quality, escalations, compliance, and team performance across Alberta.
Responsibilities
- Report to the Supervisor, Claims Care, and act as a key leadership partner and backup
- Support the Supervisor in team leadership, daily operations, and service delivery
- Oversee day-to-day activities of the Claims Care Team
- Provide guidance, coaching, mentoring, and support to claims advisors and adjusters
- Work alongside the team to manage workloads, escalations, complex claims, and operational priorities
- Monitor phone system statistics and service levels and identify performance improvements
- Help ensure high-quality claim handling, technical excellence, and operational efficiency
- Support claims-handling practices complying with legislative, regulatory, and company requirements
- Monitor subrogation activities and ensure timely pursuit and posting of recoveries
- Determine severity following catastrophe events and establish case reserves
- Assist with escalations, technical questions, workflow decisions, and leadership matters
- Identify team training needs and support employee skill development
- Collaborate with departments and maintain relationships with vendors and business partners
- Promote a positive, inclusive, and accountable team environment
Requirements
- Post-secondary education in a related field
- Actively pursuing or completed an insurance designation, such as the CIP, FCIP and/or CRM
- Minimum of five years of claims-handling experience
- Sound knowledge of insurance legislation, regulatory requirements, and compliance practices
- Knowledge of current trends, technology, and advancements in the insurance industry
- Experience providing coaching, guidance, or informal leadership to others
- Ability to work effectively in a team environment, collaborate with multiple departments, and build strong relationships with vendors
- Comfortable balancing leadership responsibilities with hands-on operational support
Benefits
- Competitive salary
- Flexible benefits
- Great AMA discounts
- Unlimited learning opportunities
- Paid vacation and other paid time off, including a Volunteer Day and Me-Day
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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