Chef·fe d’équipe artistique dirigeant la création d’environnements immersifs pour les jeux BioShock de Cloud Chamber. Coordination d’artistes, de systèmes de niveaux et de production AAA.
About the role
- Team Lead directing warehouse operations, customer service, team development, and continuous improvement. Supporting DSV’s global transport and logistics network in Pointe-Claire, Quebec.
Responsibilities
- Lead and coordinate daily, weekly, and monthly operational activities to maximize site performance
- Ensure customer contract requirements, initiatives, special processes, and data requests are executed accurately and within required timelines
- Serve as the primary point of contact for customer support teams
- Manage implementation of new or revised processes
- Resolve and escalate critical customer service issues while maintaining customer relationships
- Manage, coach, and develop support staff through training, mentoring, and performance management
- Administer training programs and identify employee development opportunities
- Communicate, implement, and enforce company policies and operational procedures
- Complete employee performance reviews and support individual development plans
- Collaborate with operational managers to deliver value-added services
- Develop departmental goals, KPIs, and individual objectives
- Participate in management meetings and customer committees
- Lead Continuous Improvement Process (CIP) workshops and implement action plans
- Ensure departmental processes support operational strategies and customer expectations
- Develop, maintain, and update Standard Operating Procedures (SOPs)
- Deliver customer satisfaction while meeting contractual and operational requirements
- Lead and develop a high-performing team
- Achieve departmental performance targets and improve operational metrics
Requirements
- High school diploma or equivalent
- Minimum of 1 year of customer service and operations management experience
- Experience leading, coaching, and developing teams in a warehouse, logistics, distribution, or 3PL environment
- Experience with Warehouse Management Systems (WMS)
- Proficiency in Microsoft Office applications
- Familiarity with public warehousing and third-party logistics (3PL) operations
- Strong leadership, coaching, and team development skills
- Excellent customer service and relationship management abilities
- Strong communication and interpersonal skills
- Ability to establish objectives, manage workloads, and prioritize competing demands in a fast-paced, time-sensitive environment
- Experience developing and managing operational metrics and using performance data to drive continuous improvement
- Strong analytical, problem-solving, and decision-making skills
- Highly organized with excellent planning and time management abilities
- Knowledge of warehouse operations, logistics, inventory management, and 3PL environments
- Ability to implement process improvements and drive operational efficiency
- Must be able to lift up to 40 lbs
- Fluency in both English and French is considered an asset
Benefits
- Eligible benefits
- Inclusive workplace and recruitment accommodations for persons with disabilities
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