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About the role

  • Delivery Planning Team Lead coordinating routes, capacity, and workflow for The Dufresne Group, a Canadian furniture retailer. Coaching planners and improving delivery operations in Winnipeg.

Responsibilities

  • Lead daily operations by assigning workloads, coordinating team coverage, and adjusting priorities to maintain operational continuity and hit delivery targets
  • Supervise and develop the team through hands-on coaching, training, clear performance expectations, and constructive feedback
  • Monitor key performance metrics around routing accuracy, capacity, and workflow to resolve bottlenecks and manage operational risks
  • Drive process standards and improvements by enforcing SOPs, identifying root causes of issues, and assisting with system or process enhancements
  • Collaborate across Transportation, Distribution, Guest Care, and Stores to resolve cross-functional issues and streamline the delivery workflow
  • Lead team communications through regular huddles to align on goals and priorities
  • Handle routing duties whenever extra coverage is needed
  • Collaborate with the Manager, Fleet Capacity & Compliance and cross-functional partners to improve planning processes, systems, reporting, and departmental effectiveness

Requirements

  • High school diploma
  • 3+ years of experience in logistics, delivery planning, routing, capacity management, or a related operational environment is required
  • 1+ years of formal or informal team leadership, coaching, or training experience is preferred
  • Experience analyzing operational performance, resolving workflow or capacity issues, and recommending improvements is required
  • Experience with process improvement, systems implementation, user acceptance testing, automation, or technical teams is an asset
  • Experience utilizing routing software or Storis is considered an asset
  • Well organized with the ability to prioritize and multi-task
  • Ability to meet tight deadlines
  • Excellent verbal, written, and electronic communication skills
  • Knowledge of Canada's geographic locations a benefit
  • Flexible availability; the team operates 7 days per week and schedules may fall within evenings and/or weekends
  • Occasional overtime may be required with little or no notice in order to meet deadlines

Benefits

  • Market competitive wages
  • Comprehensive benefits plan
  • Excellent employee discounts
  • Career growth and continuous development
  • Respectful and family-oriented working environment with strong company values
  • Opportunity to work for one of Canada's Best Managed Companies

Job title

Job type

Full Time

Experience level

Senior

Salary

Not specified

Degree requirement

High School Diploma

Location requirements

RemoteCanada

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