Remote licensed health insurance advisor conducting scheduled phone and virtual consultations. Reviewing plan options, explaining coverage, and assisting members with compliant enrollment.
About the role
- Risk manager leading AML/KYC initiatives, regulatory change, and operational risk governance for American Express Canada. Advising stakeholders and reporting progress to senior leadership.
Responsibilities
- Drive delivery of critical AML/KYC initiatives for the market in line with strategic priorities and AML roadmap
- Execute AML regulatory changes and KYC requirements end-to-end in partnership with business and stakeholders across teams
- Manage program governance and ensure effective implementation
- Support execution of the company’s operational risk framework and compliance with the Enterprise-wide Operational Risk Policy and related guidance
- Support internal and external audits and reviews related to AML and KYC functions
- Advise the business on assessing, mitigating, and accepting risk
- Integrate a strong control focus into day-to-day operations and identify and address root causes of risks
- Prepare and collate status reports on key initiatives for Senior Leadership Steering Committees
- Collaborate with partners across business units, functional areas, and geographies
Requirements
- Proven experience leading large complex projects/programs of change through to execution, ensuring compliance with regulatory control management requirements
- Exceptional communication and relationship management skills with experience producing executive-level updates
- Project management, organizational, and problem-solving skills
- Ability to balance multiple demands, manage conflicts, and operate in a fast-paced, highly complex environment
- Strong resilience and calm approach under pressure
- Ability to ask the “right” questions without extensive knowledge in a particular business area
- Strong analytics, tracking/reporting of metrics/data, and structured problem-solving skills
- High proficiency in MS Visio, PowerPoint, and Excel; advanced Excel is advantageous
- Employment eligibility to work with American Express; the company will not pursue visa sponsorship
- 10+ years overall experience in a related field, including minimum 5 years of people leadership experience (preferred)
- Master's degree (preferred)
- Experience in Operational Risk Management, Compliance, Internal Audit, AML/CFT, or a related discipline (preferred)
- Knowledge and experience of the German, Austrian, or European regulatory environment (preferred/advantageous)
- Experience leading and performing analysis using advanced Excel, SQL, or similar (preferred)
- Successful completion of a background verification check
Benefits
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
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