Bilingual Cruise Reservation Agent handling customer bookings, modifications, and sales for HIS Canada Travel, a Canadian travel company. Providing service and selling cruise packages remotely.
About the role
- Bilingual Automotive Warranty Adjuster appraising vehicle damage and validating warranty coverage for Sym-Tech Dealer Services. Negotiating repairs, pricing, and claim resolutions with dealers and repair facilities.
Responsibilities
- Appraise and estimate loss and damage associated with automobile body claims and other applicable claim types
- Verify claim terms and coverage, determine claim validity, and select appropriate repair procedures and price points
- Review warranty contracts, previous notes, and previous claims to determine coverage
- Contact repair facilities to assess failures, repair procedures, and part and labour pricing
- Determine whether to request an independent inspection
- Determine preferred repair methods based on pricing and remaining warranty
- Negotiate labour and parts prices
- Authorize repairs in accordance with warranty contract terms and coverage
- Review total loss claims and confirm eligibility where applicable
- Assist dealers with unsettled claims by consulting service personnel and/or customers
- Provide timely and effective communication of decisions to claimants and/or the team
- Meet departmental productivity objectives, including average handle time, first response time, service levels, and adherence to service guidelines
- Deliver best-in-class customer service
- Participate in coaching and team development sessions and provide input and feedback to the claims team
Requirements
- Minimum of 5 years of automotive body repair experience is preferred
- Bilingual, fluent in English and French is a must
- Auto Body Technician Certificate or Estimator is preferred but not mandatory
- Strong knowledge of the mechanical operation and body structure of various automobiles and light duty trucks
- Strong commitment to client service and continuous improvement
- Strong interpersonal and relationship building skills
- Intermediate computer skills including MS Word, Excel and Outlook
- Experience with Audatex or Mitchel estimating system is an asset
- Ability to define problems, collect data, establish facts, and draw valid conclusions
- Ability to interpret an extensive variety of technical instructions
- Excellent communication and negotiation skills
Benefits
- Equal Employment Opportunity policy
- Reasonable accommodation throughout the recruitment process for applicants with disabilities
- Additional support and adjustments to recruitment processes, procedures, methods of conveying information, or physical environment where required
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
CIBC Wealth Management rotational program preparing future private wealth advisors through four business rotations. Serving clients through financial planning, investments, and portfolio management in Montreal.
BS
Pharmacovigilance Associate managing adverse - event reporting and compliance for BioScript Solutions’ Canadian specialty - care programs. Supporting patient - focused pharmaceutical services remotely across Canada.
Bilingual Internal Wholesaler supporting advisors and External Wholesalers at Manulife, a financial services provider. Growing Canadian individual life and living benefits insurance sales through data - driven regional selling.
Bilingual Caseworker supporting Cencora’s Canadian patient and provider services. Managing healthcare casework, calls, documentation, follow - up, and pharmaceutical program protocols.
Remote bilingual customer support representative for TLS, connecting customers with trusted North American service brands. Scheduling appointments, sharing information, and resolving inquiries by phone, email, and chat.
Bilingual Canada Post Representative supporting Canadian customers with delivery, mail, rates, and service inquiries. Handling phone calls and concurrent live chats remotely from New Brunswick.
Bilingual Caseworker supporting Cencora’s Canadian patient and pharmaceutical services. Handling HR - related inquiries, case resolution, documentation, and customer follow - up.
Bilingual Caseworker managing patient and healthcare - provider support programs for Cencora’s pharmaceutical services. Handling case protocols, clinical monitoring, outbound calls, and adverse - event reporting.
Bilingual customer support representative supporting Canadian patients through pharmaceutical assistance programs. Navigating drug insurance, reimbursement, clinical inquiries, and treatment access.