Claims Manager guiding claims, delay analysis, and dispute resolution for Arcadis, a sustainable design and engineering consultancy. Supporting major Canadian infrastructure projects and contract teams.
Responsibilities
Work closely with the Project Director and Commercial Director to develop, manage, and monitor claims on high-risk projects and contracts
Provide guidance on contractual and claims-related matters to multidisciplinary project teams
Identify potential risks early and develop practical mitigation strategies
Assess and analyze contractual claims, including entitlement reviews, extensions of time, and cost claims
Partner with schedulers to develop fragnets for delay events and support claims analysis
Manage claims across their full lifecycle
Prepare notices, maintain accurate records, establish entitlement, validate supporting information, and demonstrate time and cost impacts
Quantify claims, prepare submissions, support settlement negotiations, and help crystallize disputes for further resolution when required
Prepare reports and briefing notes for commercial teams, legal counsel, senior leadership, and other stakeholders
Present recommendations to management
Negotiate and resolve disputes with contractors
Provide subject matter expertise and advice on claims and contract management
Promote contractual compliance and strengthen risk management practices
Contribute to improving contract management systems, procedures, and tools
Undertake other duties as required by the manager or Arcadis
Requirements
Degree in Quantity Surveying, Engineering, Construction Management, or a related discipline
Experience working in Canada, the United Kingdom, Australia, or the Middle East required
Minimum 12 years of experience in contract management, contract administration, claims preparation, and claims rebuttal on major infrastructure projects
Experience preferably in metro, LRT, or other transportation projects
Excellent written and verbal communication skills
LL.M. or MSc in Construction Law, Contract Law, or a related field preferred
Membership in recognized professional bodies such as PQS, MRICS, or MIOB preferred
Membership or Fellowship in the Chartered Institute of Arbitrators, including MCIArb or FCIArb, highly desirable
Experience in both contracting and consulting environments preferred
Postgraduate qualifications considered an asset
Expertise in Primavera P6 and delay analysis
Knowledge of CCDC, FIDIC, and other standard contract forms
Commitment to maintaining professional competence through Continuing Professional Development (CPD)
Benefits
Skills-based career development approach
Opportunities to deliver meaningful sustainable work
Continuing Professional Development (CPD)
Equal opportunity and affirmative action employment
Inclusive workplace commitment
Women, minorities, people with disabilities and veterans strongly encouraged to apply
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