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About the role

  • Quality Manager overseeing Arcadis Canada’s QMS, ISO compliance, audits, and continuous improvement. Supporting sustainable engineering and consultancy solutions across Canadian operations.

Responsibilities

  • Manage most day-to-day QMS activities for Canada
  • Coordinate implementation, administration, and monitoring of global QMS governance and tools in Canada
  • Enforce established quality requirements and record exceptions
  • Recommend changes to Global Quality Leaders
  • Manage in-country quality management system and ISO certification
  • Ensure compliance with governmental, legal, statutory, and in-country legislative requirements
  • Implement, maintain, and control quality processes and procedures across functions
  • Support internal and external auditors
  • Manage non-conformance and corrective action systems
  • Implement continuous improvement processes and evaluate process KPIs
  • Ensure professionals are trained on the QMS and communicate quality management system changes
  • Identify and implement lessons learned
  • Maintain the country QMS iNet site
  • Report and trend quality KPIs for deviations, audits, corrective actions, and lessons learned
  • Monitor in-country cost of quality
  • Serve as management representative for ISO certification
  • Support implementation of Arcadis’s Global Integrated Management System
  • Work with the Global Quality Director to ensure consistency with Arcadis QMS governance
  • Manage QA resources and coordinate quality staff supporting projects
  • Report directly to the Global QMS Director and indirectly to the Country Director

Requirements

  • Bachelor's or master's degree in engineering, Management, Quality, or Business (preferred)
  • 5–7+ years of progressive quality management or other applicable experience within a multinational engineering or professional services firm, including previous assignments in a related industry
  • Training in Change Management, Process Improvement, and Lean skills
  • Knowledge of ISO 9001:2015 Quality Management System requirements and techniques relating to quality assurance and quality control programs
  • Knowledge of quality management systems and benchmarking principles, practices, techniques, and theories
  • Knowledge of quality process auditing principles, practices, techniques, and theories
  • Strong written and oral communication skills for explaining complex issues to diverse audiences
  • Time management and ability to multitask with competing priorities
  • Excellent decision-making capabilities and ability to handle conflicting priorities
  • ASQ Manager of Quality/Organizational Excellence certification (preferred)
  • Certified Quality Auditor: ISO as appropriate
  • Certified Project Manager
  • Membership in the Project Management Institute or country equivalent

Benefits

  • Equality, diversity, inclusion and belonging commitment
  • Equal opportunity and affirmative action employer
  • Meaningful work delivering sustainable solutions
  • Skills-based career development approach
  • Career path and professional growth opportunities

Job title

Job type

Full Time

Experience level

Mid levelSenior

Salary

CA$85,000 - CA$110,000 per year

Degree requirement

No Education Requirement

Location requirements

HybridTorontoCanada

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