Infrastructure Manager overseeing core compute, storage, and data protection platforms at ICBC. Driving operational excellence and cloud - aligned future in a collaborative work environment.
About the role
- Senior Manager leading platform engineering teams at Arc'teryx. Overseeing the design and development of platforms for exceptional e-commerce guest experience.
Responsibilities
- providing direction and coaching to the platform development teams in all phases of the software development life cycle
- attracting, retaining, and developing top talent to build a world-class platform engineering team, developing career pathways for your team members and help them grow through coaching, mentoring, goal setting and ongoing assessment
- leading and coaching a team composed of both people leaders and individual contributors, providing the appropriate guidance, support, and accountability for each group
- developing people leaders through mentorship and clear expectations, ensuring strong, consistent leadership practices across their teams
- inspiring each team members’ creativity, problem-solving abilities and career growth
- developing functional specifications and designs for future focused complex systems or modifying/maintaining existing complex systems
- consistently reviewing the designs and code of team members, often in collaboration with software engineering managers, colleagues and architects to define and hold to industry standards
- helping design, code, debug, test and support platform systems
- partnering with leadership, product management and platform engineering managers to define a multi-year vision, strategy, and technical product roadmap and backlog to support the continued growth of Arc’teryx digital platforms
- executing code analysis, requirements analysis, identification of code metrics, system risk analysis, and software reliability analysis
- championing observability at scale in everything we do through logging, metrics collection, dashboarding, SLO/SLA/SLI and commitment to continuous improvement
- remaining committed to a platform service-oriented design
- executing performance tuning, improvement, balancing, usability, automation
- working to support, maintain and document new and existing solutions
- continuing to identify and evaluate new technologies for implementation
- acting as a technical escalation point for the platform engineers or architects on teams
- ensuring the team are knowledgeable and available to provide platform support for software running in production 365/24/7; and joining the team in handling incidents that require escalation
- collaborating and contributing to the continuous improvement of Arc’teryx SDLC, Project and other methodology
- remaining up to speed with new developments of platform capabilities to support our growing businesses
- working with product managers and leadership on work resourcing by ensuring platform engineers are available at the right time, with the right skill set and aligned with priorities
- checking in with product managers and technical leaders to ensure team performance and direction is on track to achieve project goals to scope, time and budget
Requirements
- 10+ years relevant experience with full stack development in an Agile/Scrum environment managing teams of 10 or more engineers
- experience managing through multiple layers, directly leading both managers and individual contributors and adapting your leadership approach to each
- demonstrated success coaching and developing people leaders to strengthen their leadership effectiveness and team management capabilities
- deep knowledge of observability and software operations including metrics, SLO/SLA, RCA and operational effectiveness
- programming language polyglot, and you excel in 2 professional languages
- extensive knowledge of C++, C#, Java, or Golang coding and best practices
- extensive experience with NoSQL databases at scale
- extensive experience with Event systems like Kafka/RabbitMQ/EventBridge
- extensive experience working in a Cloud first design environment with AWS, Azure or GCP
- extensive experience in designing, building, deploying, debugging and supporting distributed systems in the cloud
- understanding deeply caching, security, compute, I/O and storage in a cloud environment
- proficiency in designing, writing and maintaining automated user tests and unit tests.
- advocate for a schema-first approach, i.e. defining the API schema first before writing any code or implementing the APIs.
- experience building APIs, OAuth 2.0, headless solutions
- experience working with cloud computing infrastructure, container solutions, and CI/CD pipelines.
- deep knowledge of Micro Services concepts and architecture.
- experience with caching, web Servers, load balancers configuration and management.
- deep knowledge of Event Driven Architecture and Domain Driven Design principles
- great communication, problem solving, and documentation skills.
- self-starter who can work with minimal supervision and takes the initiative and applies it to the vision
- proactive in identifying the root cause of issues and developing solutions.
- remain highly flexible and adaptable when faced with ambiguity.
- passion for your work is paralleled by your passion for getting outside and living it
Benefits
- competitive bonus program and benefits that we offer
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