Ratings Operations Associate supporting Acuity Insights’ Casper assessment operations. Monitoring raters, maintaining quality, and improving large - scale assessment workflows.
About the role
- Senior Manager leading end-to-end process improvement engagements for Argano, a global digital consultancy. Redesigning cross-functional operations, quantifying value, and developing consulting capabilities.
Responsibilities
- Lead complex client engagements delivering measurable operational outcomes through process redesign
- Own delivery relationships with client business leaders and project sponsors
- Lead end-to-end process assessments, current-state discovery, process documentation, and future-state redesign across multiple functional domains
- Establish detailed delivery workplans and inventories of required deliverables with Engagement and Project Managers
- Apply Argano's LIFT delivery methodology and tailor approaches to client situations
- Lead blueprint, design, and cross-functional workshops
- Manage one or more concurrent client engagements while maintaining quality, pace, and client confidence
- Identify process fragmentation, handoff failures, redundancies, and control gaps across the value chain
- Benchmark processes against industry best practices and reference frameworks
- Develop process maps, SOPs, RACI frameworks, handoff protocols, and governance models
- Lead supply chain and decision analysis across planning, logistics, distribution, and fulfillment
- Guide statistical analysis, financial modeling, process optimization, and investment-case development
- Develop prioritized process improvement roadmaps
- Design governance frameworks and operating models to sustain improvements
- Leverage analytics and business intelligence tools to develop insights and performance benchmarks
- Develop Argano's process improvement methodologies, tools, and accelerators
- Lead practice capabilities, mentor junior consultants and analysts, and contribute to thought leadership
- Build client relationships, identify expansion opportunities, and contribute to proposals and business development pursuits
Requirements
- 10+ years of experience in process improvement, management consulting, or operational leadership roles, with demonstrated scope across multiple business functions
- Proven ability to lead end-to-end process assessments and redesign engagements
- Experience in a Manager-level or above role within an operational organization, or equivalent experience as a process improvement or management consultant
- Deep knowledge and demonstrated results in at least two functional process domains, such as O2C, P2P, S&OP/IBP, R2R, H2R, or supply chain execution
- Experience facilitating cross-functional workshops with senior stakeholders across Sales, Operations, Finance, Procurement, and/or HR
- Demonstrated experience leading teams of four or more people
- Strong analytical capabilities, including data analysis, process modeling, statistical analysis, and BI tools such as Excel, Alteryx, Python, SQL, Tableau, or Power BI
- Ability to communicate complex, cross-functional process topics clearly to executive, operational, and technical audiences
- Bachelor's degree preferred; business, operations, engineering, or finance disciplines are strong fits
- Relevant certifications such as APICS CPIM, CSCP, Lean Six Sigma, or BPM Professional are valued
- Experience supporting or working alongside enterprise technology implementations is preferred
- Familiarity with Lean, Six Sigma, Theory of Constraints, BPM, or equivalent is preferred
- Experience with process mapping and mining tools such as Signavio, Celonis, Visio, or Lucidchart is preferred
- Knowledge of process reference frameworks such as APQC PCF, SCOR, or DCOR is preferred
- Experience developing investment business cases with quantified ROI, value-at-stake, and sensitivity analysis is preferred
- Background working across multiple industries is preferred
- Up to 50% travel to client sites
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