About the role

Technical Support Advisor supporting Quebec dental clinics using Dentitek dental software. Resolving Level 1 technical issues and improving customer operations.

Responsibilities

Quickly understand users’ challenges and provide clear, practical, and tailored solutions.
Support dental teams in using the software effectively, including patient records, scheduling, billing, insurance, and more.
Resolve technical and functional issues while explaining solutions clearly in simple terms.
Play a key role in the customer experience by turning every support request into a positive experience.
Collaborate with internal teams to continuously improve the product and processes.
Actively contribute to the quality and reliability of a mission-critical tool for dental clinics.
Document all interactions, issues, and solutions in the support system.
Provide Level 1 remote support to clients by phone and email, escalating complex cases to the appropriate level.

Experience in the dental field; knowledge of Dentitek software is an asset.
Experience in technical support or customer service.
Strong understanding of how a dental clinic operates, including scheduling, billing, patient records, imaging, and more.
Ability to explain technical concepts in simple terms.
Proficiency with digital tools and software environments.
Strong analytical and problem-solving skills.
Excellent organizational skills, autonomy, and attention to detail.
Excellent verbal and written communication skills in French, with an intermediate level of English.

Meaningful work supporting dental professionals across the province.
A strong team culture with opportunities for growth.
Competitive compensation.
Comprehensive benefits starting on your first day.
The opportunity to be part of a trusted and growing Quebec-based technology company.