Technical Support Analyst providing Tier 2 support for Achievers’ employee recognition and rewards platform. Troubleshooting integrations, migrations, upgrades, and client technical issues from Toronto.
About the role
- Field Support Technician assisting customers with mechanical and electromechanical products across Ontario, Quebec, and Eastern Canada. Providing troubleshooting and customer support for product installation issues.
Responsibilities
- Support mechanical and electromechanical products
- Answer calls, e-mails, and chat inquiries on assigned brands
- Troubleshoot with end user and assist in resolving installation issues
Requirements
- Bachelor’s degree or related technical diploma
- Experience in architectural industry or related field
- French Bilingual language skills are an asset
Benefits
- Health insurance
- Paid time off
- Professional development
- Flexible work arrangements
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