Technical Support Analyst supporting EcoOnline’s workplace safety and sustainability SaaS customers. Troubleshooting, triaging, documenting, and resolving issues across multiple support channels.
About the role
- Technical Business Analyst supporting logistics and transportation integrations at a global technology consultancy. Working with ERP, EDI, B2B platforms, and operational support teams in Montreal.
Responsibilities
- Join the technical business analyst team in Montreal
- Support technology-led business solutions for logistics and transportation contexts
- Apply business analysis and integration expertise across operational and enterprise technology environments
- Coordinate business validation, sign-off, deployment, and post-production support
- Contribute to support-model creation or project transition into business-as-usual operations
Requirements
- Strongly preferred experience with OpenText Trading Grid, OpenText Business Network, another VAN, or comparable B2B integration platform
- SAP Order-to-Cash, shipment, logistics, customer master, or warehouse integration experience
- Experience with EDI 856 / ASN and Certificate of Analysis processes
- Knowledge of FTP/SFTP, XML, CSV, API, and middleware integration concepts
- Experience with third-party logistics providers, warehouses, brokers, carriers, or manufacturing customers
- Azure DevOps requirements or backlog management experience
- French communication capability
- Experience coordinating business validation, sign-off, deployment, and post-production support
- Desirable experience with Anaplan functional support, administration, or model-management exposure
- Power BI or operational reporting experience
- Modern ERP or SAP S/4HANA transformation exposure
- Problem management and root-cause analysis experience
- Experience building a new support model or transitioning a project into BAU
- Experience in mining, metals, manufacturing, commodity trading, or industrial supply
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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