Fraud risk manager overseeing external fraud controls and governance at TD, a major North American bank. Challenging first - line decisions and advising senior leadership.
About the role
- Beneva insurance consultant leading group-insurance projects, process improvement, and contact-centre optimization. Advising managers and delivering operational improvements across Quebec and Ontario.
Responsibilities
- Advise and support managers in positioning, planning, developing, implementing and following up on the various mandates of the Vice-President’s Office.
- Structure and lead business improvement and problem-solving projects, and act as project lead when required.
- Develop change management strategies and implementation plans, and assess organizational impacts.
- Analyze and recommend improvements to operational processes to enhance team knowledge, procedures and efficiency.
- Represent the Vice-President’s Office and its teams at meetings and on committees.
- Participate in cost-benefit studies, business analyses, organizational impact assessments, and the design of new processes or methodologies.
- Plan and prepare reports and accountability deliverables.
- Support the Vice-President’s Office and its manager with strategic and operational planning.
Requirements
- Hold a bachelor's degree in a relevant field.
- Have a minimum of eight years of experience in a similar role within the insurance industry, including three years in a high-volume contact centre environment.
- Demonstrate advanced proficiency in French and English, both spoken and written.
- Possess extensive knowledge of contact centre operations, performance metrics and technologies.
- Demonstrate experience in data analysis, process optimization and operational performance improvement.
- Demonstrate analytical skills, influential leadership, autonomy and attention to detail.
- Have excellent organizational skills and a proactive approach, with a demonstrated ability to take initiative.
Benefits
- Permanent position
- Equal opportunity employer
- Opportunities to contribute to community well-being
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