Quality Assurance Administrator supporting franchise quality assurance across 340 locations in North America. Ensuring compliance with insurance carrier standards and managing claims effectively.
About the role
- Quality Assurance Consultant ensuring quality in business insurance operations and supporting underwriters throughout the underwriting process. Analyzing submissions and managing claims processes effectively.
Responsibilities
- Analyze and process underwriters' submissions that exceed their delegated authorities (approve, refer, or decline).
- Provide guidance and support to underwriters on underwriting-related issues.
- Analyze and process claims files, managing the complete post-claim process.
- Develop an internal audit plan to review underwriters' work and ensure its implementation.
- Conduct underwriting file audits by underwriter, including reviewing a sample of new policies, endorsement requests, renewals, and cancellations.
- Prepare a comprehensive report summarizing findings from the file reviews and present it to the relevant manager.
Requirements
- College diploma in Insurance and Financial Services.
- Minimum ten (10) years of underwriting experience in commercial/business insurance.
- Professional Associate in Insurance (PAA) or Fellow Professional Associate in Insurance (FPAA) from the Insurance Institute of Canada.
- Knowledge of insurance brokerage.
- Expertise in underwriting and in the prevention and management of complex risks.
- Intermediate proficiency in English, both spoken and written.
Benefits
- N/A
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