Senior IT Engineer securing Turing’s identity, devices, SaaS applications, and corporate infrastructure. Automating employee lifecycle workflows for an AI company.
About the role
- Client Technical Support Specialist providing tier 2 support for Benevity’s social-impact software. Helping corporate clients manage giving, volunteering, reporting, and program configuration.
Responsibilities
- Provide tier 2, white-glove support to client administrators
- Use deep knowledge of the Spark Product, Benevity's backend processes, and specific client program details
- Deliver high-quality, timely responses tailored to client administrator needs
- Work closely with Client Success Managers, Client Technical Support members, Project Managers, and internal teams
- Maintain industry-leading client success standards
- Enable clients to understand Benevity and its product suite for successful outcomes
- Build strong relationships with specific client administrators
- Assist with reporting, configuration, product features, and process requests
- Support clients in day-to-day program management and adapt to changes or new features
- Offer scalable solutions meeting client needs
- Identify trends to improve Benevity's processes and products
- Build positive relationships with external and internal stakeholders for quick, high-quality resolutions
Requirements
- 3+ years of experience in Client Support, Technical Support, or Account Management (preferred)
- Strong written and verbal communication skills
- Excellent analytical skills and ability to synthesize key points
- Client-focused and success-driven approach
- Problem-solving and analytical mindset
- Ability to build and improve processes
- Technically adept and comfortable investigating challenges
- Knowledge of navigating Access databases
- HTML knowledge is an asset
- Ability to work independently and in a team
- Strong influencing skills through relationships, expertise, and data
- Knowledge of B2B SaaS software, technology, and non-profits
- Experience in community investment and employee workplace giving programs is an asset
- Multilingual abilities are considered an asset
Benefits
- Flexible hybrid work approach
- No set requirement for in-office time
- Growth opportunities
- Caring co-workers
- Employee resource groups
- Investment in diversity, equity, inclusion and belonging
- Equal opportunities
- Accessible hiring process and accommodations for candidates with disabilities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
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