Product Manager shaping strategy, roadmap, and experiments for a profitable marketplace platform. Partnering with founders, engineering, and design to improve user outcomes.
About the role
- Product Research Manager leading AI-enabled UX research at Benevity, whose technology helps companies and employees take social action. Shaping product roadmaps through employee and nonprofit insights.
Responsibilities
- Set the vision, standards, and operating rhythm for product research across Benevity
- Run product research as an active strategic partner across the company
- Lead the research function and shape and grow the team
- Participate in steering committees, governance forums, product planning, and prioritization
- Field and prioritize research requests across client success, marketing, operations, and nonprofit teams
- Represent employees, nonprofits, and impact leaders to senior leadership
- Redesign research workflows using AI for synthesis, tagging, and pattern-finding
- Establish AI usage guardrails and verify outputs
- Build and manage custom AI skills mapped to the product development lifecycle
- Define feedback collection methodologies, question design, sampling standards, and consent protocols
- Own end-to-end Employee (uNPS) and Nonprofit tracking studies
- Adapt measurement approaches for feeds, chat, email, and QR codes
- Report behavioral and feedback trends with recommendations
- Build and manage structured research repositories and connect them to AI workflows
- Partner with analytics teams to combine behavioral data with qualitative insights
- Plan, facilitate, and report on the Discovery Lab
- Coach product managers and designers on research methods and question design
Requirements
- 10+ years in UX research, product research, or an equivalent discipline, including end-to-end program ownership
- Track record connecting qualitative and quantitative evidence to decisions shaping product roadmaps
- Fluency in longitudinal tracking studies, survey design, and qualitative research
- Comfort participating in steering committees, senior governance forums, and executive prioritization meetings
- Experience designing intake and prioritization processes for research requests across multidisciplinary teams
- Facility with modern AI tools and understanding of where they accelerate work and introduce risk
- Experience coaching non-researchers to conduct sound research safely while maintaining quality standards
- Self-directed initiative to scope projects and execute autonomously as a practice lead
- Clear, direct communication across written documents, collaborative workshops, and executive presentations
Benefits
- Bonus eligibility
- Flexible hybrid work approach
- No set requirement for in-office time
- Onboarding, project work, team alignment and bonding opportunities in person
- Employee resource groups
- Equal opportunities and accessible hiring process
- Accommodations throughout the hiring or assessment process
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