About the role

Quality Assurance Analyst supporting process improvement and Quality Management System at BioScript Solutions. Overseeing corrective actions and collaborating with cross-functional teams.

Responsibilities

Supporting the development, implementation and continuous improvement of a process-based Quality Management System.
Assisting in the design, documentation, and optimization of operational processes using Lean and quality principles (process mapping, standardization, waste reduction).
Assisting, completing, and overseeing corrective action and root cause analysis.
Assisting, completing, and overseeing improvement plan development and monitoring.
Compiling and monitoring process performance data for improvement opportunities.
Performing with risk assessments and monitoring mitigation plans.
Supporting with management review preparation and execution.
Leading operational process improvement projects including mapping/modelling, design, analysis, performance monitoring and improvement, and integrating these processes into a Quality Management System (QMS) framework.
Collaborating with cross functional teams (Operations, IT, Pharmacy, Patient Programs) to ensure solutions are practical, scalable, and compliant.

Education: Bachelor’s degree (or upcoming completion) in Computer Science, Engineering, Science, Health Sciences, Business, or a related field.
Experience: 1–3 years of experience in one or more of the following: Quality assurance or quality systems, Process improvement or operational excellence, Data analysis, workflow automation, or technical operations.
Skills: Foundational understanding of quality systems, process improvement, or Lean principles.
Strong analytical and problem-solving skills with the ability to translate data into actionable insights.
Experience with data tools or automation (e.g., Excel, Power BI, SQL, Python, VBA, Power Automate, or similar) is considered an asset.
Ability to document processes clearly and create work instructions, SOPs, and training materials.
Comfortable working in cross-functional, deadline-driven environments.
Excellent written and verbal communication skills.
Exposure to ISO 9001, GMP, or regulated healthcare environments.
Experience supporting audits, controls, or compliance activities.
Knowledge of pharmacy, patient support programs, or healthcare operations.
English proficiency is required for this position to effectively communicate with internal and external stakeholders.
Bilingualism (French and English) may be required depending on the specific role, location, and the needs of the organization.

Epic Work-Life Balance: Flexible remote work options because we value your time and well-being.
Growth Opportunities: Committed to fostering a culture of growth, where every team, member is encouraged to pursue new skills, expand their knowledge, and advance their careers.
Vibrant Culture: Over 1,500 team members across Canada and year over year we manage to maintain an overall above industry engagement score by using a monthly pulse survey.
Attractive Compensation: Competitive salary, incentive program, and comprehensive benefits package.