Client Support Analyst troubleshooting Custom Health software, hardware, and integrations for Canadian clients. Handling escalations, error logs, and technical support by phone and email.
About the role
- Technical bridge between BMI and enterprise customers for IT integration and Tier 2/3 support. Handling onboarding, IT integration, and support across deployment lifecycle.
Responsibilities
- Lead end-to-end customer onboarding: SIM provisioning, DNN/APN config, VLAN/IP planning, RADIUS and MDM integration (Intune/Jamf)
- Integrate infrastructure into customer LAN, Active Directory/Entra ID, firewall, and PKI environments
- Own escalated Tier 2/3 support — triage across Kubernetes pods, 5G NFs and WIFI components logs
- Commission P5G and APs at customer sites
- Produce integration docs, IP plans, and runbooks; train customer IT staff on custom client portal
Requirements
- A minimum of 5 Years of IT integration experience is required
- Core IP networking: VLANs, routing, NAT, firewall ACLs, DNS/DHCP, Linux CLI (Essential)
- Enterprise Wi-Fi: 802.1X/RADIUS, EAP-TLS, WPA2/WPA3, MDM cert-based onboarding (Essential)
- Kubernetes: kubectl, Helm, log retrieval, pod/service inspection (Required)
- PKI: certificate chains, TLS, HashiCorp Vault, Microsoft Cloud PKI (Required)
- 5G/cellular: SIM, IMSI, APN, Open5GS or Free5GC familiarity (Training can be provided)
- Clear technical communication — customer-facing docs and architecture calls with enterprise IT
Benefits
- Casual dress
- Dental Care
- Extended health care
- Life insurance
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