Technical Support Lead ensuring operational performance of trackside friction management units. Working within Field Service team for troubleshooting, repairs, and software updates.
About the role
- Technical bridge between BMI and enterprise customers for IT integration and Tier 2/3 support. Handling onboarding, IT integration, and support across deployment lifecycle.
Responsibilities
- Lead end-to-end customer onboarding: SIM provisioning, DNN/APN config, VLAN/IP planning, RADIUS and MDM integration (Intune/Jamf)
- Integrate infrastructure into customer LAN, Active Directory/Entra ID, firewall, and PKI environments
- Own escalated Tier 2/3 support — triage across Kubernetes pods, 5G NFs and WIFI components logs
- Commission P5G and APs at customer sites
- Produce integration docs, IP plans, and runbooks; train customer IT staff on custom client portal
Requirements
- A minimum of 5 Years of IT integration experience is required
- Core IP networking: VLANs, routing, NAT, firewall ACLs, DNS/DHCP, Linux CLI (Essential)
- Enterprise Wi-Fi: 802.1X/RADIUS, EAP-TLS, WPA2/WPA3, MDM cert-based onboarding (Essential)
- Kubernetes: kubectl, Helm, log retrieval, pod/service inspection (Required)
- PKI: certificate chains, TLS, HashiCorp Vault, Microsoft Cloud PKI (Required)
- 5G/cellular: SIM, IMSI, APN, Open5GS or Free5GC familiarity (Training can be provided)
- Clear technical communication — customer-facing docs and architecture calls with enterprise IT
Benefits
- Casual dress
- Dental Care
- Extended health care
- Life insurance
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
LP
Java Application Support
LinkedIn Recruiter Post
Java Application Support contract role in Toronto, ON. Requires Java, AWS, and production support experience; banking domain a plus.
Technical Support Specialist II for Franke, providing training in English and French for equipment. Ensuring effective technical assistance and support documentation for customers and service providers.
Customer Support Analyst providing remote technical support for Agfa customers, Field Engineers, Sales, and Implementation Teams while ensuring a high customer satisfaction rate.
Technical Support Engineer providing support and technical resolutions for Cohesity customers. Collaborating with engineering teams to enhance product functionality and improve customer experience.
Technical Analyst for Workiy supporting Windows infrastructure modernization initiatives. Involved in upgrading server environments and implementing automation frameworks in a remote work setup.
LP
Pega Application Support Analyst
LinkedIn Recruiter Post
Aarorn Technologies seeks a Pega Application Support Analyst with 7+ years experience for a hybrid role in Toronto. Must have strong Pega support and SQL skills.
Technical Support Advisor assisting dental clinics in Quebec by providing support for Dentitek software. Playing a key role in improving client experience, resolving technical issues and ensuring smooth operations.
Product Support Analyst assisting Bullhorn customers with technical challenges and providing exceptional support. Responsible for troubleshooting and ensuring customer satisfaction through effective communication and problem resolution.
Technology Support Technician at PICTON Investments providing technical support and network stability. Collaborating with colleagues to maintain optimal workstation performance in a dynamic environment.