Oracle analytics consultant leading reporting and dashboard implementations for Huron’s transformation clients. Managing analytics workstreams, client relationships, and integrated Oracle ERP solutions.
About the role
- Client Delivery Associate providing personalized banking support and resolving complex service issues for BMO. Building trusted client relationships while improving service operations and ensuring regulatory compliance.
Responsibilities
- Serve as a trusted point of contact for clients, delivering responsive, professional, and personalized service
- Manage client requests, inquiries, investigations, and escalations through timely and effective resolution
- Build client relationships by understanding needs and identifying opportunities to enhance the client experience
- Analyze client feedback, service trends, and operational data to identify continuous improvement opportunities
- Leverage knowledge of BMO products and services to connect clients with suitable solutions and resources
- Collaborate with internal partners to resolve issues, improve processes, and deliver exceptional client outcomes
- Contribute ideas supporting product, service, and operational enhancements
- Ensure client interactions, documentation, and processes comply with regulatory requirements, internal policies, and risk management standards
- Demonstrate sound judgment and initiative while balancing client needs with risk management principles
Requirements
- 2-3 years of experience in client service, relationship management, financial services, banking operations, or a related field
- Bachelor's degree in Business Administration, Finance, Marketing, or a related discipline preferred
- Equivalent experience will also be considered
- Experience working in a client-facing or service-oriented environment
- Exceptional client service and relationship-building skills
- Strong analytical and problem-solving abilities
- Ability to manage multiple priorities while maintaining accuracy and attention to detail
- Effective verbal and written communication skills
- Strong collaboration and teamwork capabilities
- Working knowledge of Microsoft Office applications, particularly Excel, PowerPoint, and Outlook
- Understanding of banking products, financial services, and regulatory requirements is an asset
- Passion for delivering outstanding client experiences
- Strong attention to detail and organizational skills
- Confidence navigating complex situations and resolving issues effectively
- Curiosity and a continuous improvement mindset
- Ability to build trust and collaborate with diverse stakeholders
- Sound judgment and commitment to risk-aware decision-making
Benefits
- Performance-based incentives
- Discretionary bonuses
- Health insurance
- Tuition reimbursement
- Accident and life insurance
- Retirement savings plans
- In-depth training and coaching
- Manager support
- Network-building opportunities
- Tools and resources to reach new milestones
- Inclusive, equitable and accessible workplace
- Accommodations available on request
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