Senior Security Engineer securing Squads’ stablecoin products, APIs, and infrastructure. Leading threat modeling, code review, vulnerability management, and secure development standards.
About the role
- BMO banking associate providing bilingual credit and lending sales and service remotely in Quebec. Handling customer contacts, credit decisions, compliance, and suspicious-activity reporting.
Responsibilities
- Understand customer needs and provide credit- and lending-related sales and service to BMO customers or prospects
- Advise customers on borrowing strategies and products that meet their objectives
- Fulfill sales and service activities in accordance with approved procedures
- Identify and make referrals to other business groups
- Work through various channels to deliver the desired customer experience and achieve business objectives
- Probe to understand customer needs and provide personal banking and borrowing strategy advice
- Manage transactional outcomes of customer contacts or defer to appropriate internal business groups
- Escalate complex or unresolved customer situations to managers
- Complete documentation to accurately process customer requests
- Maintain current knowledge of personal banking and lending products, practices, and trends
- Research and investigate lending applications following established processes
- Handle customer contacts professionally and efficiently
- Integrate marketing promotions and programs into customer conversations where appropriate
- Maintain confidentiality of customer and Bank information
- Identify and report suspected money laundering activity
- Adhere to regulatory and compliance requirements, including AML, terrorist financing, FCAC consumer provisions, and Privacy Act provisions
- Make credit decisions or recommendations in accordance with sound credit-granting principles and Bank policies
- Use authorized credit qualifications to fulfill customer requests
- Complete standardized tasks under supervision
- Perform initial problem solving within established rules and escalate when required
- Apply BMO's Risk Management Framework and make risk-informed decisions aligned with business strategy, policies, laws, and regulations
Requirements
- High school diploma or equivalent work experience
- Knowledge of personal lending and home financing products
- Knowledge of competitive marketplace and trends in product offerings
- Knowledge of contact centre operational processes and policies
- Knowledge of call centre technology, processes and metrics
- Basic knowledge learned on the job
- Basic verbal and written communication skills in a business environment
- Basic organization skills in a business environment
- Basic collaboration and team skills in a business environment
- Fluency in French and English
- Ability to support clients and team members inside and/or outside the province of Quebec
Benefits
- Performance-based incentives
- Discretionary bonuses
- Other perks and rewards
- Health insurance
- Tuition reimbursement
- Accident and life insurance
- Retirement savings plans
- In-depth training and coaching
- Manager support
- Network-building opportunities
- Accommodations available on request during the selection process
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